Geraldin Barrera
Kissimmee,USA
Summary
Dynamic customer service professional with a proven track record at Taco Bell, excelling in complaint resolution and customer relations. Recognized for enhancing customer satisfaction through active listening and effective problem-solving. Skilled in retail sales, I consistently drive growth while maintaining professionalism in high-pressure environments.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Taco Bell
Saint Cloud, FL
12.2024 - Current
- Achieved goals and resolved product-related issues through effective collaboration with diverse coworkers.
- Maintained accuracy and efficiency in daily operations.
- Received recognition from management for delivering exceptional customer service.
- Provided assistance by answering store inquiries and guiding customers to desired items.
- Prepared merchandise for purchase or rental, ensuring readiness for customers.
- Unboxed new merchandise and restocked shelves in organized displays to enhance visibility.
- Maintained store cleanliness by regularly cleaning shelves, counters, and tables.
Sales Representative
Under Armour
Orlando, FL
12.2024 - 04.2025
- Answered inquiries from prospective customers regarding features of products and services offered.
- Performed market research to identify potential sales opportunities.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Reset store displays for special events and seasonal merchandise changes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Customer Service Representative
Abracadabra Ice Cream
Kissimmee, USA
02.2024 - 08.2024
- Cultivated positive customer relationships through friendly and engaging interactions.
- Enhanced customer satisfaction ratings by promptly addressing inquiries and resolving issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Maintained professionalism under pressure, effectively diffusing tense situations.
- Supported sales team members in driving growth and development initiatives.
- Provided assistance with price checks, lifting heavy items, and other customer inquiries.
Education
Associate of Arts - Criminology
Valencia College
Orlando, FL08.2024
High School Diploma -
Osceola High School
Kissimmee, FL05.2024
Skills
- Complaint resolution
- Staff training
- Customer relations
- Active listening
- Retail sales and service
- Coordination
- Critical thinking
- Professionalism
- Technical support
- Payment processing
- Sales expertise
- Time management
References
References available upon request.
Languages
- English, Professional
- Spanish, Native/ Bilingual
Activities
- Swimming and diving
- Wrestling
- Waterpolo
Timeline
Customer Service Representative
Taco Bell
12.2024 - Current
Sales Representative
Under Armour
12.2024 - 04.2025
Customer Service Representative
Abracadabra Ice Cream
02.2024 - 08.2024
Associate of Arts - Criminology
Valencia College
High School Diploma -
Osceola High School
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