Dawn Baldwin

Patient Care Coordinator

Aspire Health Partners

Harrisburg, PA

09.2016 - Current

Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Established strong work network by building professional relationships with physicians and fellow employees.
Demonstrated flexibility during changes to patient care practice.
Conducted assessments to evaluate the physical condition of patients prior to admission or discharge from hospital or clinic setting.
Managed patient admission and discharge processes, ensuring smooth transitions.
Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
Processed patient intake information and updated medical records prior to treatment.
Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
Provided administrative support for patient care staff.
Organized timely and accurate referrals to help patients obtain health care services and access available resources.
Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Coordinated with insurance companies to confirm patient coverage and process claims.
Maintained accurate records of all patient care activities using electronic health record systems.
Obtained informed consent and payment documentation from patients and filed in system.
Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
Received patient inquiries or complaints and directed to appropriate medical staff members.
Coordinated with community resources to provide comprehensive support to patients.
Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
Troubleshot and resolved complex customer service issues to enhance patient and family experience.
Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
Reported liabilities and risk management concerns to supervisor for review.
Verified patients' insurance and payment methods during admissions or check-in processes.
Coordinated patient referrals to specialists and other healthcare services.