Samantha Baumgartner
Scott Air Force Base,IL
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative
Ultra Chem Inc
03.2022 - Current
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Customer Service Representative
Advanced Call Center Technologies, LLC
02.2020 - 03.2022
- Answering customer questions, providing information about mortgage products and services, and resolving customer issues
- Communicating with customers effectively to ensure a positive experience
- Maintaining customer accounts and documenting details accurately
- Following escalation procedures to address customer concerns and identify and report possible threats
- Using problem solving skills to identify and communicate appropriate solutions to customers
- Building customer relationships by actively listening and resolving complaints quickly and efficiently
Food Service Worker
McDonald's
09.2017 - 12.2019
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Learned other teammates' work tasks to train as backup.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Developed and maintained positive relationships with customers to enhance service.
- Adjusted food preparation methods in accordance with customer requests.
- Cleaned and organized kitchen, dining and service areas.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Processed customer payments and balanced cash drawers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Education
High school or equivalent -
Jerseyville Community High School
Jerseyville05.2019
Skills
- Food Service
- Cashiering
- Food Safety
- Food Preparation
- Kitchen Experience
- Cleaning Experience
- Busser
- Cash Handling
- Serving Experience
- Food Handling
- Cooking
- Computer Skills
- Microsoft Office
- Typing
- Communications
- Quality Management
- Driving Experience (3 years)
- Customer Service
- Multi-tasking
- Fast learner
- Patience
- Problem Solving
- Creativity
- Active Listening
- Organized
Certification
Driver's License, 11/01/19, Current
Timeline
Sales Representative
Ultra Chem Inc
03.2022 - Current
Customer Service Representative
Advanced Call Center Technologies, LLC
02.2020 - 03.2022
Food Service Worker
McDonald's
09.2017 - 12.2019
Driver's License, 11/01/19, Current
High school or equivalent -
Jerseyville Community High School