Beth Henson
Milford,IA
Summary
Organized and dependable team player successful at managing multiple priorities with proven skills in establishing and maintaining positive rapport with clients and strong willingness to learn and grow with professional, integrity-based company.
Overview
14
14
years of professional experience
Work History
Title Clerk and AR Specialist
Mau Marine, Inc.
03.2023 - Current
- Coordinating efforts between sales staff, finance managers, and both DMV and DNR offices to provide clients with prompt service regarding their titles and/or registrations.
- Streamlining title processing by efficiently managing documentation and maintaining accurate records.
- Expediting the title and/or registration transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Managing high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Conducting thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Maintaining compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Maintaining confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Auditing and reviewing title documents for accuracy and compliance with state and federal regulations.
- Keeping up-to-date with state and federal regulations to prevent errors and fraud.
- Continuously improving processes for title management, identifying areas of improvement and implementing changes where necessary.
- Coordinating with external collections agencies when necessary, ensuring seamless handoff of delinquent accounts while protecting company interests at all times.
- Analyzing trends in payment patterns and customer behavior, identifying opportunities for process enhancements that would improve overall AR performance.
- Conducting periodic reviews of client credit limits, recommending adjustments based on payment history analysis and risk assessment factors.
- Reviewing accounts on monthly basis to assess aging and pursue collection of funds.
- Maintaining accurate financial records by reconciling AR accounts, resolving discrepancies, and updating system data regularly.
- Preparing and mailing invoices to customers, processing payments, and documenting account updates.
- Effectively reconciling bank accounts and organizing information into database for efficient record keeping purposes.
- Assisting Management with complex problem-solving in order to complete projects on-time and achieve set goals success.
Key Holder
Snapper's Turtle Bay Cafe
07.2021 - 03.2023
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Facilitated smooth store operations during manager absences, ensuring continuity of service.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed End of Day cash handling and credit card processing procedures, ensuring accuracy in all transactions.
- Assisted with all cleaning responsibilities and product placement.
Store Manager
Caseys General Stores Inc.
06.2010 - 06.2021
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 15%.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Engaged and interacted with guests to create positive shopping experiences and drive revenue growth.
- Maintained proper product levels and inventory controls for store merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Kept inventories accurate with daily stock counts and audits to identify and resolve variances.
- Trained and developed new team members on POS system and key sales tactics, which improved process flows.
- Created work schedules according to sales volume and number of team members.
- Approved regular payroll submissions for 12-18 team members within ADP.
- Upheld and communicated store policies and standards to team members for optimal quality, freshness, safety and cleanliness.
- Cooperated with team members and assistant managers to achieve guests service goals and surpass team objectives.
- Reviewed and applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Trained new hires for diverse positions and kept team members up to date through frequent meetings.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Implemented new Job Fair hiring process and helped other stores execute.
Skills
- Extremely Reliable
- Leadership & Team Building
- Key Holder Experience
- Goals and Performance
- Order Management
- Efficient, Accurate and Detail-oriented
- Scheduling
- Mathematical Aptitude
- Strategic thinker
- Data Entry
- Multitasking Abilities
- Time Management
- Strong Communication skills
- Complaint resolution & Problem-solving
- Training and Development
- Product and Service Sales
- Vendor Relations
- Bank deposit procedures
- Opening and Closing Procedures
- Daily Store Inventories and Audits
- Building and maintaining Customer Relationships
- Document Conversion
- Account Updating & spreadsheets
- ADP Workforce Now
- Microsoft Office
- POS systems
- Macola Software Experience
- EVO Lightspeed Experience
Timeline
Title Clerk and AR Specialist
Mau Marine, Inc.
03.2023 - Current
Key Holder
Snapper's Turtle Bay Cafe
07.2021 - 03.2023
Store Manager
Caseys General Stores Inc.
06.2010 - 06.2021
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