Arryana Joyner
Troy
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Volkswagen Credit
03.2020 - Current
- Investigated and resolved accounting, service and delivery concerns.
- Implemented and developed customer service training processes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
Dynamic BDC
01.2017 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Complete Automotive Repair Specialists
08.2015 - 02.2017
- Created and maintained detailed database to develop promotional sales.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained staff on operating procedures and company services.
Education
No Degree - Business Administration
Oakland Community College
Bloomfield Hills, MIHigh School Diploma -
Utica High School
Utica, MI06.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Customer satisfaction measurement
- Follow-up skills
Timeline
Customer Service Representative
Volkswagen Credit
03.2020 - Current
Customer Service Representative
Dynamic BDC
01.2017 - 03.2019
Customer Service Representative
Complete Automotive Repair Specialists
08.2015 - 02.2017
No Degree - Business Administration
Oakland Community College
High School Diploma -
Utica High School
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