Summary
Overview
Work History
Education
Skills
Timeline
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Chandal Smart

Ocala,FL

Summary

High-energy hospitality management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.

Overview

13
13
years of professional experience

Work History

Assistant General Manager (AGM)

Avid hotel by IHG
02.2022 - Current
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Enhanced communication among team members through regular meetings, promoting open dialogue about challenges and opportunities for improvement.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.

Manager

Dunkin'
01.2021 - 04.2022
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Set aggressive targets for 30 plus employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Sales Representative

Uhaul
03.2018 - 05.2020
  • Built customer loyalty and retention by delivering excellent sales experiences.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.

Office Manager

Ansafone Contact Centers
12.2014 - 01.2018
  • Established team priorities, maintained schedules and monitored performance.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Managed office operations while scheduling appointments for department managers.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

CNA

Caribou Rehab and Nursing Center
02.2011 - 12.2014
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Administered prescribed medications under supervision of a registered nurse, ensuring adherence to safety protocols.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.

Education

High school - All-General

MRHS
Swanzey, NH
01.2004

Skills

  • Sales Strategies
  • Delegating Work
  • Purchasing and planning
  • Customer Relationship Management (CRM)
  • Customer Relations
  • Workflow Coordination
  • Staff hiring
  • Management Team Building
  • Payroll Administration and Timekeeping
  • Financial leadership ability
  • Administrative Management

Timeline

Assistant General Manager (AGM)

Avid hotel by IHG
02.2022 - Current

Manager

Dunkin'
01.2021 - 04.2022

Sales Representative

Uhaul
03.2018 - 05.2020

Office Manager

Ansafone Contact Centers
12.2014 - 01.2018

CNA

Caribou Rehab and Nursing Center
02.2011 - 12.2014

High school - All-General

MRHS

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Chandal Smart