Kelly Place
Athens,OH
Summary
As a recent CMA Graduate, I am eager to apply my skills and knowledge in a professional setting. My education has equipped me with a strong foundation. I am high motivated, detailed-oriented, and posses strong analytical skills. My dynamic and adaptable professional with a proven track record at WVU Medicine, excelling in patient relations and HIPAA compliance. Demonstrated ability to manage high-stress situations with calm professionalism, enhancing customer engagement across roles. Skilled in multitasking and communication, significantly improving team efficiency and patient satisfaction. I am looking for an opportunity to contribute to an organization's success. I do everything full hearted wearing my heart on my sleeve to be able to continue learning new things to better myself, co-workers, and patients!
Overview
6
6
years of professional experience
Work History
Medical Receptionist
WVU Medicine
10.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Business Manager
Rolling Hills Ranch Event Venue
11.2018 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with clients and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Maintained a happy and easy flowing environment for clients
- Handled problematic clients to assist and maintain excellent customer service.
- Gave off presentations of our venue to help achieve the Client's dream location and vision of their project
Barista
Starbucks
01.2022 - 10.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
Sales Associate
Petland
08.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Server
Kona Ice
04.2022 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Education
Certification - Medical Assistant
Washington County Career Center
Marietta, OH12-2024
High School Diploma -
Warren High School
Vincent, OH05-2022
Skills
- Front Desk Operations
- Appointment Scheduling
- Medical Terminology
- HIPAA Compliance
- Insurance Verification
- Appointment management
- Patient Relations
- Referral Verification
- Paperwork coordination
- Complaint Handling
- Team Collaboration
- Customer Engagement
- Call center experience
- Customer Needs Assessment
- Problem-solving skills
- Attention to Detail
- Multitasking Abilities
- Calm and Professional Under Pressure
- Reliability
- Excellent Communication
- Active Listening
- Self Motivation
- Adaptability
Telephone Etiquette
Stress management
References
- Christina McVey: Office Manager at WVU Medicine Camden Clark 304-834-2029
- Amanda Jackson: Certified Medical Assistant at WVU Medicine Camden Clark 740-517-2906
- Cindy Kern: VP of Quality and Patient Safety at WVU Medicine Camden Clark 740-336-1921
- Andrea Frederick: Business Owner of Rolling Hills Ranch Event Venue 740-856-0235
Timeline
Medical Receptionist
WVU Medicine
10.2023 - Current
Sales Associate
Petland
08.2022 - 03.2023
Server
Kona Ice
04.2022 - 08.2022
Barista
Starbucks
01.2022 - 10.2023
Business Manager
Rolling Hills Ranch Event Venue
11.2018 - Current
Certification - Medical Assistant
Washington County Career Center
High School Diploma -
Warren High School
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