John Grayson McGinnis
New Richland,MN
Summary
Adept at leading teams and enhancing customer experiences, I honed my problem-solving and training management skills at The Willows Restaurant & Lounge. Specializing in client relationship management and efficient workflow coordination, I consistently improved service standards, fostering loyalty and driving business growth. My approach combines meticulous attention to detail with a goal-oriented mindset, ensuring high-quality outcomes across roles.
Overview
2
2
years of professional experience
Work History
Lead Cook
The Willows Restaurant & Lounge
03.2024 - Current
- Supervised line cooks to monitor food safety and order accuracy.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Implemented effective cross-training initiatives, which allowed team members to seamlessly cover various roles during peak service times.
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Front End Sales Associate
Walmart
09.2023 - 08.2024
- Processed transactions quickly and accurately, ensuring a seamless checkout experience for customers.
- Collaborated with fellow team members to maintain cohesive communication and effective workflow throughout the day-to-day operations of the store location.
- Handled customer inquiries and resolved issues promptly, demonstrating excellent problem-solving skills.
- Developed strong relationships with customers by actively listening to their needs and providing tailored solutions.
- Built rapport with clientele by remembering names, preferences, and personal details shared during interactions.
Lead Sales Associate
Dollar General
06.2022 - 07.2023
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Trained, coached, and mentored new sales associates for maximum performance.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Bachelor of Science - Social Work
Southwest Minnesota State University
Marshall, MN12.2025
Bachelor of Arts - History
Southwest Minnesota State University
Marshall, MN12.2025
Skills
- Verbal and written communication
- Training Management
- Goal-Oriented
- Client Relationship Management
- Customer care
- Crew training
- Listening Skills
- Reliable and punctual
- Time Management
- Problem-solving skills
Timeline
Lead Cook
The Willows Restaurant & Lounge
03.2024 - Current
Front End Sales Associate
Walmart
09.2023 - 08.2024
Lead Sales Associate
Dollar General
06.2022 - 07.2023
Bachelor of Science - Social Work
Southwest Minnesota State University
Bachelor of Arts - History
Southwest Minnesota State University
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