Heather Rothschadl
Caldwell,ID
Summary
Results-driven Manager with a history of ensuring customer satisfaction, excelling in administrative tasks, and demonstrating leadership. Seeking a Customer Service Representative role at the US Forest Service to leverage exceptional communication, administrative, and problem-solving skills. Dedicated to providing outstanding service and contributing to team success.
Overview
13
13
years of professional experience
Work History
Manager/Contract Specialist
Idaho State Liquor Division
Nampa, ID
05.2015 - Current
- Managed a diverse range of administrative tasks excelling in preparing and processing correspondence, reports, and forms with meticulous attention to detail.
- Ensured compliance with organizational and Agency-wide directives, staying informed about changes and new requirements, resulting in streamlined office procedures.
- Demonstrated strong interpersonal skills by greeting visitors, answering telephone inquiries, and addressing customer questions with professionalism.
- Utilized word processing software and printing equipment to create, copy, edit, store, retrieve, and print a variety of standardized documents at Idaho State Liquor Division.
- Applied advanced computer skills, including proficiency in Microsoft Word and Excel, ensuring accurate and efficient data entry and typing tasks.
- Served as Manager and Contract Specialist, ensuring to the success and accuracy of counts and audits in the Treasure Valley.
- Conducted interviews, made hiring decisions, and managed employee evaluations, fostering a positive work environment and contributing to team cohesion.
- Managed the procurement of product, coordinated with the central office, and handled shipping problems effectively, ensuring proper forecasting of product needs for time of year.
DME Coordinator/Pharmacy Assistant
Halls Pharmacy
Centralia, WA
12.2010 - 05.2015
- Delivered exceptional customer, consistently ensuring satisfaction through accurate order processing, fitting customers for braces, and addressing inquiries.
- Successfully performed a variety of administrative tasks, including data entry, creating and managing customer accounts, and maintaining accurate records of recurring and new orders.
- Coordinated inventory management, bringing in new inventory, and ensuring the timely and accurate filling of prescriptions.
Education
Centralia High School
Centralia, WA05-2011
Some College (No Degree) -
Centralia Community College
Centralia, WASkills
- Business Administration
- Complex Problem-Solving
- Staff Development/Management
- Strategic Planning
- Expense Tracking
- Time Management
References
References available upon request.
Timeline
Manager/Contract Specialist
Idaho State Liquor Division
05.2015 - Current
DME Coordinator/Pharmacy Assistant
Halls Pharmacy
12.2010 - 05.2015
Centralia High School
Some College (No Degree) -
Centralia Community College
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