Diana Ponce
Napa,CA
Summary
Creative professional in the beauty and wellness industry, known for high productivity and efficient task completion. Skilled in nail art design, hygiene and sanitation practices, and customer service. Excel at communication, time management, and adaptability, ensuring client satisfaction and repeat business.
Overview
8
8
years of professional experience
Work History
Nail Technician
Self-employeed
Napa, CA
07.2023 - Current
- Provided manicures, pedicures and nail treatments to clients.
- Maintained supply inventory and replenished to maintain consistent availability.
- Cleaned and sterilized tools and work areas between customers.
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Applied acrylics, gels, wraps or other artificial enhancements to nails according to client requests.
Concierge
Meadowood
St. Helena, CA
03.2022 - 07.2023
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Took reservations from patrons by phone or online.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Ensured that all customer complaints were addressed in a timely fashion.
- Ensured safekeeping of packages and deliveries for guests.
Busser
Bouchon Bistro
Yountville, CA
11.2018 - 04.2022
- Replenished napkins, condiments, silverware and glassware as needed.
- Communicated effectively with kitchen staff regarding orders placed by customers.
- Engaged with guests in a polite and friendly manner to enhance the dining experience.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Cashier
In And Out Burgers
Napa, CA
02.2018 - 11.2018
- Processed sales transactions to prevent long customer wait times.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Bakery Clerk
Lucky Supermarket
Napa, CA
11.2016 - 08.2018
- Offered product recommendations and provided information on bakery items to customers.
- Handled returns and exchanges according to company policies.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Placed special orders or called other stores to find desired items.
- Personalized cakes by writing desired words or adding other customizations.
Receptionist
Webster Window And Door
Napa, CA
05.2017 - 12.2017
- Answered and directed incoming calls using multi-line telephone system.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
High School Diploma -
Napa High School
Napa, CA06-2015
Skills
- Customer service
- Client consultation
- Time management
- Attention to detail
- Problem solving
- Sales transactions
- Product recommendations
- Problem-solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Nail Technician
Self-employeed
07.2023 - Current
Concierge
Meadowood
03.2022 - 07.2023
Busser
Bouchon Bistro
11.2018 - 04.2022
Cashier
In And Out Burgers
02.2018 - 11.2018
Receptionist
Webster Window And Door
05.2017 - 12.2017
Bakery Clerk
Lucky Supermarket
11.2016 - 08.2018
High School Diploma -
Napa High School
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