Lissett Lechuga
Chicago,IL
Summary
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Teacher
Bilsam/Dilkent Akademi
06.2019 - 01.2020
- Proactive language (Spanish and English) instructor
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Incorporated multiple types of teaching strategies into classroom.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Graded and evaluated student assignments, papers, and course work.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Customer Service Representative
Social Security Administration
08.2014 - 12.2018
- Interview the public to assess inquiries, problems, and interests
- Provide information about entitlement, requirements, and eligibility of benefits dispensed by Social Security Administration
- Estimate payable benefits according to diverse factors such as age, work history, income, incapacity, etc.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Correctional Officer
Arizona Department of Corrections
10.2013 - 08.2014
- Reported violations of rules and enforcement of disciplinary actions to supervisor
- Communicated in assertive yet tactful manners to keep and preserve a peaceful environment.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Responded to emergency situations and de-escalated hostile confrontations.
- Prepared reports to document incidents and violations.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Bi-lingual Interviewer
ASU Arizona Arrestee Reporting Information Network
04.2011 - 06.2013
- Experience conducting specialized interviews to the diverse arrestee population regarding their criminal history, drug history, and perception of law enforcement
- Performed at least forty interviews per week consisting of 800 questions.
Education
Bachelor of Science - Criminal Justice And Criminology
Arizona State University
Phoenix, AZ2012
Skills
- Broadcast
- Communication skills
- Excellent oral
- Counseling
- Criminal Justice
- Databases
- Database management
- English
- Interpretation
- Law enforcement
- Leadership
- Leadership skills
- Team leader
- Lexis-Nexis
- Management skills
- Microsoft Office applications
- Weapons
- Personnel
- Police
- Problem solving
- Research
- Safety
- Spanish
- Statistical Analysis
- Teamwork
- Translating
- Translation
- Workshops
- Written
- Written communication skills
- Proactive language (Spanish and English) instructor
- Lesson Planning
- Motivating students
- Positive Role Model and Mentor
- Public Speaking
Certification
- TESOL Certified
Languages
Spanish
Native or Bilingual
Timeline
Teacher
Bilsam/Dilkent Akademi
06.2019 - 01.2020
Customer Service Representative
Social Security Administration
08.2014 - 12.2018
Correctional Officer
Arizona Department of Corrections
10.2013 - 08.2014
Bi-lingual Interviewer
ASU Arizona Arrestee Reporting Information Network
04.2011 - 06.2013
Bachelor of Science - Criminal Justice And Criminology
Arizona State University