Tamika Wilder
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Pension Administrator
AON
03.2022 - Current
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
- Assisted with design and implementation of various employee benefits programs.
- Gathered information about each position and related occupation with employee interviews, field observations, and industry research.
- Researched and analyzed wage, salary and other industry trends.
- Managed time efficiently in order to complete all tasks within deadlines.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Answered constant flow of customer calls with minimal wait times.
Enrollment Specialist
Lincoln Financial
12.2018 - 03.2022
- Updated, entered and reviewed customer data.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Executed an array of administrative tasks, including open enrollments, amendments, billing mode changes, new billing locations, acquisitions and rehires. Also showcasing proficiency in handling complex operational dynamics.
- Calculated eligibility and determined effective dates for dental, vision and group life insurance elections.
Pension Specialist
Voya Financial
11.2008 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Cross-trained and provided backup support for organizational leadership.
Education
Bachelor of Science - Finance
Strayer University
Morrow, GA01.2025
Skills
- Data Entry
- Account Updating
- Detail Oriented
- Customer Relations
- Complaint Resolution
- Multi-Line Phone Talent
- Problem-Solving Abilities
- Microsoft Office Suite
- Stress Management
- Conflict Resolution
Timeline
Pension Administrator
AON
03.2022 - Current
Enrollment Specialist
Lincoln Financial
12.2018 - 03.2022
Pension Specialist
Voya Financial
11.2008 - 12.2018
Bachelor of Science - Finance
Strayer University
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