Chloe Twardy
Venice,FL
Summary
Effective and articulate communicator with a strong desire to improve every customer’s experience. An organized and dependable candidate successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Server
Dockside Waterfront Grill
10.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Housekeeper
Elk Lake Resort And Marina
06.2023 - 10.2023
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Front Counter Attendant
Monhegan House
07.2022 - 10.2022
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom.
- Received payment from guests, made change and issued receipts in accordance with cash handling policies and procedures.
- Maintained well-stocked stations with supplies and spices for maximum productivity..
Supervisor
Excel Telemessaging
04.2018 - 06.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained high level of customer service through friendly and polite demeanor.
- Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
Education
Business Management
Saddleback College
Mission Viejo, CASkills
- Complex Problem-Solving
- Active Listening
- Time Management
- Customer Service
- Safe Food Handling Practices
- Social Perceptiveness
- POS Transactions
- High-volume dining
Timeline
Server
Dockside Waterfront Grill
10.2023 - Current
Housekeeper
Elk Lake Resort And Marina
06.2023 - 10.2023
Front Counter Attendant
Monhegan House
07.2022 - 10.2022
Supervisor
Excel Telemessaging
04.2018 - 06.2022
Business Management
Saddleback College
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