Rachael Whelchel
Springdale,AR
Summary
I am a detail oriented, self-motivator with a positive outlook on life. I have a background in Medicine, 10+ years at Barnes and Noble,10+ years of management, and over 16 years of retail experience. I am excellent at dealing with customer service, and have a knack for catching on quickly/accurately to tasks at hand. SALES I have had over 16 years of sales experience. While at Barnes and Noble I also held the district highest sales for member cards and average sales for 3+ years. I worked as their head cashier, Bargain Lead, Kids lead, Bookseller, and Barista. Bargain lead was the position I held the longest, and also worked as Bargain lead while Head cashier. I efficiently managed displays while putting up 3-15 thousand pounds of stock away monthly, doing the recap, and returns as needed. I was a trainer and also was given a helper that later became the night receiver. COMMUNICATION I am able to openly communicate and problem solve under pressure. LEADERSHIP I am a natural leader, but have a hardnosed approach to leadership. I hold high standards, but am able to motivate without being too mean. I think you should treat everyone fairly, and let them know what you expect. I have 10+ years of management experience understanding what it takes to leave my ego at the door.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Kitchen Manager, Saute, Head
Woodstone Pizza
Fayetteville, AR
04.2018 - 04.2022
- While at Woodstone craft pizza I worked as a Saute cook putting together seasonal local food making desserts, salads, and entree items
- When the pandemic hit we were forced to close so I took on the owners’ efforts to feed the community by starting a prep kitchen to send food to our essential workers in the community
- After the kitchen opened back up I was promoted to head of Dough and Kitchen Manager
- I maintained stock, hired/fired staff, building equipment maintenance, received/ordered stock, monthly inventory, deliveries, and whatever was asked of me by the owners
- I was also a key, and code holder for both locations.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
RESTAURANT MANAGER, COOK, DELIVERY DRIVER
WAR EAGLE MILL
08.2016 - 09.2017
- I was hired to take over for the previous manager after she retired
- While there I set a budget projected from the last year sales, made schedules, hired employees, took care of equipment maintenance, ordered stock, inventory, made building cleaning schedules, cooked, priced out the menu/made changes to save money, delivered during the off season, and anything else asked of me.
NIGHT MANAGER
BULK, CHILL, GROCERY, OZARK NATURAL FOODS
11.2013 - 08.2016
- Within 9 months of starting Ozark Natural Foods I had cross trained myself in the chill, grocery department, and then moved onto produce
- I learned to juice, make recipes, cost out recipes, break down pallets, receive stock, extra training on food allergies, nutrition, and medical uses of herbs, and food
- After about a year I was promoted to Night Manager, and worked in the produce department juicing, and picking up shifts as needed
- I managed employee breaks, building safety, did monthly blogs, building maintenance, equipment maintenance, Einstein training (freezer alert system), and attended weekly/ monthly manager meetings.
PERP | APPLEBEES
01.2008 - 01.2011
- While at Applebee’s I maintained high standards of food safety
- My duties were food prep/portion, mats/deep cleaning, and anything else asked of me
- PERP, Pasta girl, Baker, Server | Olive Garden | 2003
- I opened the Olive Garden in Fayetteville
- While there I was responsible for baking to par, food prep/ portion, serving, rolling silverware, deep cleaning/closing, anything to do with their food I’ve done.
HEAD CASHIER
NOBLE
08.2003 - 11.2013
- BARGAIN LEAD, RECEIVING, KIDS LEAD, BOOKSELLER, BARISTA | BARNES , While at Barnes and Noble I worked my way up the management chain
- In 2010 I was recognized as one of the top Barnes and Noble employees in the United States
- I was given a raise, recognized at the staff yearly meeting, and given a letter outlining my accomplishments by the district manager
- While at Barnes and Noble I did the recap / deposit, numbers, register training, trainer, customer service, loss prevention, displays, workload planning, 3-15 thousand pounds of freight a week with displays while in Bargain/Kids/Head Cashier, BOH receiving, facing sections, opening/closing duties, and about anything else you can think of.
BOH, BAKER, SERVER| RED LOBSTER
01.1999 - 01.2002
- While at Red Lobster I maintained high standards of food safety
- My duties were food prep/portion, par baking, on the fly prep, properly maintaining temp
- Standards for product, deep cleaning/ closing
- Well to shorten it up a bit
- I learned every job, but closing cash and bartending and became a trainer in all of them.
NANNY| ANYBODY
01.1992 - 01.2002
- I babysat for about a dozen different families for 10 + years
- I found it to be rewarding and has given me a lot of problem-solving skills.
COOK, BAKER
Farmers Table
Fayetteville, AR
10.2017 - 01.2018
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Cut, peeled and prepped seasonal fruit for pie fillings.
- Communicated closely with servers to fully understand special orders for customers.
- Baked gluten-free, vegan and alternative diet treats based on customers' needs.
SORTER
CLOTHING , EXPERIENCED DENIM
01.1997
- I worked in the warehouse cleaning and sorting clothing for international export
- I also got to go out and find vintage clothing for the local shop.
CNA| NWA HOSPITAL
01.1997
- I did a 6-month internship at Northwest Arkansas Hospital in Springdale
- It was part of an honors program to get into the medical field
- Page 3
Education
No Degree - Social Work (Masters Goal)
NWACC
ArkansasVocal/Education - Vocal Major With A Minor in Education
Arkansas Tech University
Russellville, AR1997
Skills
- MANAGEMENT
- Pricing Menu
- Event/Catering planning, and budget breakdown menus
- Inventory control
- Receiving
- Cash handling accuracy
- Facing/Rotating displays
- Excel, PowerPoint, Word, Office, Outlook, etc
- Word Processing
- Multitasking and Organization
- Employee Performance Evaluations
- Supply Ordering and Management
- Vendor Relations
- Staff Training
- Health Code Compliance
Certification
Trainer
Loss Prevention
CNA
CPR certified
Food safety certified
MAID certified (roller derby)
Time management/scheduling
Timeline
Kitchen Manager, Saute, Head
Woodstone Pizza
04.2018 - 04.2022
COOK, BAKER
Farmers Table
10.2017 - 01.2018
RESTAURANT MANAGER, COOK, DELIVERY DRIVER
WAR EAGLE MILL
08.2016 - 09.2017
NIGHT MANAGER
BULK, CHILL, GROCERY, OZARK NATURAL FOODS
11.2013 - 08.2016
PERP | APPLEBEES
01.2008 - 01.2011
HEAD CASHIER
NOBLE
08.2003 - 11.2013
BOH, BAKER, SERVER| RED LOBSTER
01.1999 - 01.2002
SORTER
CLOTHING , EXPERIENCED DENIM
01.1997
CNA| NWA HOSPITAL
01.1997
NANNY| ANYBODY
01.1992 - 01.2002
No Degree - Social Work (Masters Goal)
NWACC
Vocal/Education - Vocal Major With A Minor in Education
Arkansas Tech University
Trainer
Loss Prevention
CNA
CPR certified
Food safety certified
MAID certified (roller derby)
Time management/scheduling
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