Summary
Overview
Work History
Education
Skills
Accomplishments
Key Qualifications
References
Timeline
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Anayah Pierre

Miami,FL

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

Hampton inn & Suites
01.2023 - Current
  • Manage reservations online/in-person reservations
  • Managed over 30 customer calls per day
  • Respond to guest's issues and complaints in friendly timely manner
  • Greet all guests and assist them with check-in and check-out
  • Maintain positive attitude and friendly demeanor
  • Respond to all guests' questions and requests
  • Answer and forward phone calls
  • Mange guests' bookings and reservations
  • Customer service skills, patience
  • Ability to be calm and well organized even when working under pressure
  • Its skills: hotel booking and billing systems operated through specialist computer software
  • Ability to handle cash, credit/debit cards and foreign currency
  • Explain local amenities and attractions to guests
  • Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs.

Front Desk Receptionist

Arch Amenities Group
01.2022 - 10.2023
  • Checking guests into thecomputer system and charging services
  • Introduce new beauty products to clients and educate them on them
  • Keep clients updated on currently available promotions and discounts in services offered in the Spa
  • Build and maintain good relationship with clients
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Guest services Seasonal Associate

Top Golf
03.2022 - 07.2022
  • Providing best-in-class service with hospitality for the guests and assist them in enjoying the fun and excitement of the game of Topgolf
  • Making the guests feel welcome, engaging with the guests ensuring they are cared for to make their visits to Topgolf memorable
  • Exceeded specific company objectives by fostering relationships with staff and customers to increase revenue
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Used internal software to process reservations, check-ins and check-outs.

Host, Server, Busser

Kura Sushi
08.2021 - 03.2023
  • Seat guests and managed all customers were attended to
  • Listened carefully and took customers' orders
  • Greeted patrons and explained menu questions thoroughly
  • Assist servers with carrying trays and serving especially in the event of large orders
  • Clean side stations and work areas and keep them organized
  • Took care of guest for anything they need for their orders to ensure happy returning customers.

Sales Associate

Bath and Body Works
04.2020 - 12.2021
  • Cash register operations
  • Able to persuade others effectively
  • Greets and receives customers in a welcoming manner
  • Consistently execute selling making product recommendations
  • Support product replenishment activities that keep the store full and abundant
  • Assist with floor set execution, window changes, visual presentation and marketing placement as needed
  • Handle problems and complaints in person and via telephone.

Seasonal Sales Associate

Party city
10.2020 - 10.2020
  • Customer interaction and various merchandising functions
  • Helping shoppers locate items
  • Answer customer inquiries regarding Party City goods and services
  • Use selling techniques to recommend products
  • Arrange merchandise on store shelves
  • Help people plan for their parties
  • Putting away stock
  • Helping kids and parents pick out their customers especially during the busiest time of the year Halloween.

Education

Associate of Arts - Business/Hospitality

Miami Dade College
Miami, FL
05.2025

High School Diploma -

North Miami Senior High School
North Miami, FL
05.2021

Skills

  • Communication and organizational
  • Ability to multitask in fast-paced environment
  • Operational Requirements
  • Customer service
  • Computer Proficiency
  • Front Desk Operations
  • Guest Services
  • POS System Operation
  • Front Office Support
  • Guest Relations
  • Detail Oriented
  • Nightly Audits

Accomplishments

  • Carried out regular server duties along with juggling two or more jobs or events without any associated problems.
  • Received name on Guest comments board multiple times of happy guest and their experience.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Meet sales goals and expectations during shifts.
  • Ability to juggle multiple tasks in fast-paced environment.

Key Qualifications

  • High Standard experience in Customer service/Hospitality.
  • Able to give accurate, detailed and courteous service to all guest and team members.
  • Able to maintain cleanliness and organization.
  • Available to work weekdays, weekends and holidays.
  • Excellent negotiation, influential and resourceful skills.
  • Analytical and problem-solving skills with strong attention to detail.
  • The ability to multitask and re-prioritize on a regular basis.

References

  • Angie, 9547932509, Supervisor
  • Daniel, 7863291213, Assistant manager
  • Alex, 9174945655, Assistant manager

Timeline

Front Desk Agent

Hampton inn & Suites
01.2023 - Current

Guest services Seasonal Associate

Top Golf
03.2022 - 07.2022

Front Desk Receptionist

Arch Amenities Group
01.2022 - 10.2023

Host, Server, Busser

Kura Sushi
08.2021 - 03.2023

Seasonal Sales Associate

Party city
10.2020 - 10.2020

Sales Associate

Bath and Body Works
04.2020 - 12.2021

Associate of Arts - Business/Hospitality

Miami Dade College

High School Diploma -

North Miami Senior High School
Anayah Pierre