Jack Henry
Stratham,NH
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging issues.
Overview
8
8
years of professional experience
Work History
Associate Technical Support Agent
Magnit, Inc. Contracting
09.2023 - Current
- Enhanced customer satisfaction by effectively addressing and resolving support issues.
- Collaborated with technical teams to identify and resolve complex customer problems.
- Maintained detailed records of customer interactions, ensuring accurate tracking and followup.
- Conducted thorough research to diagnose technical issues, offering appropriate solutions to customers.
- Assisted customers with software installation, configuration, and troubleshooting tasks for optimal system performance.
- Escalated critical issues promptly to ensure rapid resolution for customers experiencing significant difficulties or potential business impact.
- Utilized remote desktop tools effectively when necessary for efficient troubleshooting assistance directly on client systems.
Basketball Referee
Journeyman Basketball
05.2022 - 09.2022
- Improved game fairness by accurately enforcing basketball rules and regulations.
- Ensured player safety by closely monitoring on-court actions and addressing any violations promptly.
- Contributed to a positive game environment by maintaining a professional demeanor and interacting respectfully with players, coaches, and spectators.
- Facilitated smooth gameplay by efficiently resolving disputes among players and coaches.
Volunteer Basketball Coach
Journeyman Basketball
06.2016 - 08.2019
- Improved team performance by developing and implementing effective training programs.
- Enhanced player skills through personalized coaching and feedback.
- Built strong, cohesive teams by fostering a positive and supportive environment.
- Increased player motivation with tailored goal-setting and progress tracking strategies.
Education
Bachelor of Science - Business Administration And Management
Plymouth State University
Plymouth, NH05.2023
Skills
- Technical Proficiency
- Multitasking
- CRM Software
- Adaptability
- Effective Communication
- Live Chat Support
- Critical Thinking
Timeline
Associate Technical Support Agent
Magnit, Inc. Contracting
09.2023 - Current
Basketball Referee
Journeyman Basketball
05.2022 - 09.2022
Volunteer Basketball Coach
Journeyman Basketball
06.2016 - 08.2019
Bachelor of Science - Business Administration And Management
Plymouth State University