Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Tench

Sorrento

Summary

Seasoned Operations Manager and talented leader with 15+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

10
10
years of professional experience

Work History

Operations Manager

Empire Tire- New & Used
07.2018 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Negotiated contracts with vendors and suppliers to obtain the best pricing and terms.
  • Devised processes to boost long-term business success and increase profit levels.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for new organization.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help company evolve and grow.

General Manager

Affordable Alignment And Auto Service
09.2013 - 07.2021
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

Bachelor of Science - Nursing

University of Central Florida
Orlando, FL
05.2002

Skills

  • Business Development
  • Health and Safety Compliance
  • Production
  • Performance Monitoring
  • Financial Management
  • Workflow Optimization
  • P&L Management
  • Organizational Management
  • Unsurpassed Work Ethic
  • Project Management

Timeline

Operations Manager

Empire Tire- New & Used
07.2018 - Current

General Manager

Affordable Alignment And Auto Service
09.2013 - 07.2021

Bachelor of Science - Nursing

University of Central Florida

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Jennifer Tench