Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kabrina Saverin

Houston

Summary

Dynamic professional with extensive experience at Kipp ISD, excelling in appointment scheduling and customer service. Proven ability to enhance office efficiency through effective communication and team collaboration. Recognized for maintaining confidentiality and streamlining administrative processes, ensuring a supportive environment for both staff and visitors.

Overview

16
16
years of professional experience

Work History

Receptionist Administrator

Kipp ISD
Spring
08.2023 - Current
  • Managed front desk operations and greeted visitors with professionalism.
  • Coordinated appointment scheduling and maintained calendars for staff members.
  • Answered phone calls, directed inquiries, and provided information to callers.
  • Processed incoming and outgoing mail, ensuring timely distribution.
  • Assisted in maintaining office supplies and inventory management systems.
  • Collaborated with team members to streamline administrative processes and workflows.
  • Maintained confidentiality while handling sensitive student and staff information.
  • Supported special events by coordinating logistics and managing resources efficiently.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Maintained reception area cleanliness and tidiness.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Responded promptly to emails from customers and other departments within the organization.

Direct Care Staff Member

Kinship LLC
Spring
11.2024 - 03.2025
  • Monitored client health and reported changes to supervisory staff.
  • Maintained a clean and safe environment for clients and staff.
  • Supported recreational activities to promote social interaction among clients.
  • Collaborated with team members to ensure client-centered care plans were followed.
  • Documented client progress and incidents in compliance with company policies.
  • Provided emotional support and companionship to enhance client well-being.
  • Participated in training sessions to improve caregiving skills and knowledge.
  • Utilized appropriate techniques when dealing with challenging behaviors.
  • Performed housekeeping tasks, such as changing linens and cleaning rooms.
  • Supervised activities of daily living for clients.
  • Supported client rights in accordance with applicable laws, regulations and ethical standards.
  • Ensured safety of all clients in accordance with facility regulations.
  • Communicated effectively with other members of the healthcare team.
  • Adhered to professional standards, facility policies and procedures.
  • Responded promptly to emergency situations involving client health or safety.

Shift Supervisor

Hudson Group LLC
Houston
01.2010 - 11.2023
  • Supervised daily operations to ensure team productivity and efficiency.
  • Trained new employees on safety protocols and operational procedures.
  • Coordinated shift schedules to optimize staff coverage and workflow.
  • Monitored inventory levels to maintain adequate stock for production needs.
  • Implemented process improvements to enhance team performance and service quality.
  • Conducted performance evaluations to provide feedback and development plans.
  • Resolved customer inquiries and complaints to maintain service standards.
  • Led team meetings to communicate goals, updates, and best practices.
  • Provided on-the-job training to new staff members.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Completed opening and closing duties to facilitate business operations.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Resolved customer complaints and reported issues to senior management.
  • Monitored staff performance to ensure quality standards were met.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Assisted upper management with daily operations to meet standards of service and quality.

Education

Businness Office Admin - Business

Job Corps Academy
Carville, LA
08-2010

Medical Assistant - M.A

CHCP
Houston, TX

Skills

  • Appointment scheduling
  • Information management
  • Customer service
  • Office inventory
  • Team collaboration
  • Document management
  • Quality assurance
  • Inventory control
  • Problem solving
  • Time management
  • Effective communication
  • Conflict resolution
  • Maintenance tracking
  • Call handling
  • Facilities management
  • Payment collection
  • Mail routing
  • File organization
  • Payroll and budgeting
  • Microsoft office
  • Support services

Timeline

Direct Care Staff Member

Kinship LLC
11.2024 - 03.2025

Receptionist Administrator

Kipp ISD
08.2023 - Current

Shift Supervisor

Hudson Group LLC
01.2010 - 11.2023

Businness Office Admin - Business

Job Corps Academy

Medical Assistant - M.A

CHCP

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