Amanda Higareda
Barrington,NJ
Summary
Resourceful and personable with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
10
10
years of professional experience
Work History
Service Coordinator
Envoy Solutions
08.2023 - Current
- Set schedules for technicians and dispatched them to locations for service.
- Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Communicated with clients and service providers to provide updates on work progress.
- Assessed customer needs and developed solutions to meet needs.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Outbound Problem Solver
Walmart
09.2020 - 08.2023
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Leveraged strong organizational skills to prioritize urgent tasks, ensuring timely completion without compromising quality or safety standards in the outbound process.
- Analyzed and understood situation to develop action plan.
- Provided critical input during weekly meetings, contributing ideas for continuous improvement initiatives related to the outbound process.
- Worked with ICQA to ensure inventory counts were accurate and orders could be fulfilled.
- Maintained up-to-date knowledge of product and service changes.
Shift Supervisor
Columbia Sportswear
08.2017 - 08.2020
- Coordinated project workflows for departments.
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Analyzed sales figures and identified areas for improvement.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Trained new employees and delegated daily tasks and responsibilities.
- Optimized warehouse space utilization by analyzing inventory levels and adjusting storage strategies accordingly.
Shift Supervisor
Starbucks
07.2014 - 08.2017
- Completed store opening and closing procedures and balanced tills.
- Coordinated project workflows for departments.
- Enforced company policies and regulations with employees.
- Trained and worked with staff on everyday work flows.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Coordinated merchandising, promoted new products and increased brand awareness.
Education
High School Diploma -
Haddon Township High School
Westmont, NJ06.2012
Skills
- Analytical Thinking
- Audit reporting
- Accurate Recordkeeping
- Logistics Coordination
- Telephone communication
- Notetaking and documentation
- Data Analysis
- Project Planning
- Proficiency in Office programs
Timeline
Service Coordinator
Envoy Solutions
08.2023 - Current
Outbound Problem Solver
Walmart
09.2020 - 08.2023
Shift Supervisor
Columbia Sportswear
08.2017 - 08.2020
Shift Supervisor
Starbucks
07.2014 - 08.2017
High School Diploma -
Haddon Township High School
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