Jessica Curtis
McKenzie,TN
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Good data entry, relationship-building and multitasking skills. Experienced managing conflicts in data to find accurate resolution.
Overview
15
15
years of professional experience
Work History
Data Entry
Amazon
03.2019 - 11.2023
- Created and maintained data entry logs to track data entry activities.
- Completed accurate and timely data entry.
- Developed and implemented data entry operations.
- Assisted with developing data entry processes.
- Completed business correspondence, transcription, and data entry.
- Completed time-sensitive data entry requests.
- Performed data entry and completed proper paperwork.
Assembly Lead
MTD
10.2012 - 06.2018
- Increased overall team performance by setting clear goals, providing constructive feedback, and encouraging professional development opportunities for team members.
- Ensured high product quality with thorough inspections, adherence to company standards, and prompt resolution of any discrepancies.
- Streamlined workflow for increased output by optimizing employee task assignments and providing clear instructions.
- Complied with all regulatory requirements during production processes to maintain industry certifications and uphold company reputation for excellence.
- Enhanced assembly line efficiency by implementing lean manufacturing techniques and continuous improvement initiatives.
- Recognized and reported defective material and equipment to shift supervisor.
Customer Service Cashier
Walmart
01.2009 - 08.2012
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Performed cash, card and check transactions to complete customer purchases.
- Ensured timely resolution of any discrepancies encountered during daily financial audits.
Education
No Degree - Bachelor of Science 2011-2014
Bethel University
Mckenzie, TN09.2014
High School Diploma -
Pasco High School
Dade City, FL01.2006
Skills
- Data Entry
- Data Entry Standards
- Workplace Safety
- Mechanical Assembly
- Standard Operating Procedures
- Team Management
- Attention to Detail
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Customer Complaint Resolution
- Customer inquiries
- Refund handling
Timeline
Data Entry
Amazon
03.2019 - 11.2023
Assembly Lead
MTD
10.2012 - 06.2018
Customer Service Cashier
Walmart
01.2009 - 08.2012
No Degree - Bachelor of Science 2011-2014
Bethel University
High School Diploma -
Pasco High School