Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Edward Niper

Columbus,OH

Summary

Versatile Executive Director focused on promoting mission and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Executive Director

The Village At Westerville
02.2016 - 07.2023
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Oversight of human resources to assure workforce compliance
  • Oversight of marketing and recruitment efforts to maintain budgetary compliance.
  • Oversight of regulatory state and federal compliance to achieve positive and successful results.
  • Achieved zero deficiency surveys from state and federal surveys throughout tenure at community.
  • Represented organization to local public by giving presentations and speeches and participating in community events.
  • Defined company roles and responsibilities to establish and enhance processes.
  • Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.

Director of Customer Experience/Marketing Manager

HCR ManorCare
10.2007 - 02.2016
  • Designed, managed and implemented customer research initiatives and focused on customer satisfaction and performance monitoring.
  • Verified associates and managers wowed customers through personal and attentive contact.
  • Maintained community cleanliness, recovery and readiness for customers.
  • Used financial reporting to drive business opportunities and kept actual expenses in line with budget.
  • Provided customer experience training to organizations communities throughout the region.
  • Supported the community Administrators in fulfilling goals and objectives.
  • Built customer confidence by actively listening to concerns and giving resolutions.
  • Collaborated with internal stakeholders to close gaps and improve customer experience.
  • Monitored performance metrics such as customer experience surveys to increase customer satisfaction scores.
  • Offered direction and gave constructive feedback to motivate team members.
  • Analyzed trends and provided recommendations to management regarding quality of service such as speed of resolution.
  • Kept current on market and product trends to appropriately answer customer questions.

Chief Operating Officer

Home Echo Inc. (Senior Care)
10.1990 - 07.2007
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Identified and pursued business development opportunities to grow organization and increase revenue.
  • Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
  • Negotiated contracts and agreements to secure favorable terms and maximize profits.
  • Successfully led organization to zero deficiency state and federal surveys.
  • Worked in conjunction with CEO to meet all state and federal regulations.
  • Represented the organization on several state and federal senior healthcare boards.
  • Refined organizational structure to consolidate, streamline, and delineate necessary functions.
  • Represented organization at external meetings and events to promote and build relationships with key stakeholders.
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Developed quarterly business plans to evaluate cost projections.
  • Developed and implemented recommendations for service improvement.

Education

Business Administration

Cazenovia College
Cazenovia, NY

Skills

  • Focus Group Facilitation
  • Policy and Procedure Adherence
  • Training Methods
  • Member Databases
  • Customer focus
  • Public Speaking
  • Resident Satisfaction
  • Senior Living Management
  • Media Relations
  • Coaching and Counseling
  • Financial Management
  • Team Leadership

Certification

Certified Executive Director for Assisted Living

NAB

Timeline

Executive Director

The Village At Westerville
02.2016 - 07.2023

Director of Customer Experience/Marketing Manager

HCR ManorCare
10.2007 - 02.2016

Chief Operating Officer

Home Echo Inc. (Senior Care)
10.1990 - 07.2007

Business Administration

Cazenovia College

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Edward Niper