Summary
Overview
Work History
Education
Skills
Timeline
Generic

JA'YANNA MCCOY

Rockwall

Summary

Front office clerk with strong organizational skills and focus on customer service. Proven ability to manage administrative tasks efficiently while ensuring smooth operations. Reliable team player adept at adapting to changing needs and prioritizing tasks. Skilled in communication, using office technology to enhance productivity.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience

Work History

Medical Office Specialist

Lancaster
05.2016 - 06.2019
  • Administered patient check in –out and collected payments.
  • Set medical appointments with patients and also called for confirmations.
  • Performed charting and also prepared charts for following days appointments.
  • Provided insurance verification and recorded results within patient files.
  • Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
  • Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Trained newly hired administrative staff members on office policies, procedures, and best practices, fostering a supportive team environment.
  • Strengthened patient relationships with consistent follow-up on test results, appointments, and referrals.
  • Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.

Front Office Clerk

Green Oaks Physical Therapy
01.2021 - Current
  • Administered patient check in –out and collected payments.
  • Set medical appointments with patients and also called for confirmations.
  • Performed charting and also prepared charts for following days appointments.
  • Provided insurance verification and recorded results within patient files Lancaster Adult Medicine- Externship (160 Hours Completed).
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
  • Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.

Education

High School Diploma - General Studies

Harlan High School
San Antonio, TX
06-2020

Skills

  • Medical Terminology
  • Auditing
  • Bookkeeping
  • Payroll
  • Dispatching
  • Clerical/ Front Office
  • Charting
  • Patient Interviewing
  • Accounts Payable/ Receivable
  • Billing and Coding
  • ICD-9 CM
  • CPT
  • HIPAA
  • Insurance Verification
  • Scheduling
  • Healthcare coding
  • Payment collection and processing
  • Understanding of medical terminology
  • Insurance billing
  • Understanding of medical ethics
  • Problem resolution
  • Team management
  • Accounts Payable
  • Billing
  • Charts
  • Clerical
  • Customer service
  • Front Office
  • ICD-9
  • Insurance
  • Coding
  • Technician
  • Insurance billing procedures
  • Transcription of medical notes
  • Follow-up skills
  • Managing patient records
  • Medical Records Management
  • Supervision
  • Multitasking and organization
  • Medical records management
  • Medical records maintenance
  • Attention to detail
  • Cleaning and sanitizing
  • Team leadership
  • Workload management
  • Records management
  • Mail distribution
  • Multi-line telephone management

Timeline

Front Office Clerk

Green Oaks Physical Therapy
01.2021 - Current

Medical Office Specialist

Lancaster
05.2016 - 06.2019

High School Diploma - General Studies

Harlan High School

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