Maria Watkins
Southfield,MI
Summary
Professional in hospitality management with solid background in front office operations. Demonstrates exceptional leadership in team collaboration and consistently delivers results. Skilled in staff training, guest relations, and problem-solving. Adaptable and reliable, thrives in dynamic environments and ensures seamless service delivery.
Overview
7
7
years of professional experience
Work History
Front Office Supervisor/Restaurant Food Server
Embassy Suites by Hilton
05.2024 - Current
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
Front Desk Agent
Fairfield Inn & Suites by Marriot
03.2022 - 06.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Server Shift Leader
The Cheesecake Factory
05.2022 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Shift Leader/Bartender
Cornbread Restaurant & Bar
05.2018 - 06.2022
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Bussed and reset tables to keep dining room and work areas clean.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
High School Diploma -
Oakland Community College
Auburn Hills, MI06-2017
High School Diploma -
Southfield High School
Southfield, MI06-2017
Skills
- Staff management
- Shift scheduling
- Suggestive selling
- Multitasking proficiency
- Reservation management
- Property management systems
Timeline
Front Office Supervisor/Restaurant Food Server
Embassy Suites by Hilton
05.2024 - Current
Server Shift Leader
The Cheesecake Factory
05.2022 - 11.2022
Front Desk Agent
Fairfield Inn & Suites by Marriot
03.2022 - 06.2023
Server Shift Leader/Bartender
Cornbread Restaurant & Bar
05.2018 - 06.2022
High School Diploma -
Oakland Community College
High School Diploma -
Southfield High School
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