Lacey Rockwell

Consultations

• Bid jobs, based on customer and job needs.
• Identified needs of customers promptly and efficiently.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Executed customer requests and answered questions to improve satisfaction.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Planned and completed group projects, working smoothly with others.
• Worked with cross-functional teams to achieve goals.
• Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Collaborated with others to discuss new opportunities.
• Delivered products to customer locations on time.
• Answered up to 10-15 calls per shift/job/day to assist with customer questions and concerns.
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• Constructed metal, chain link and wooden fences and borders.
• Completed work in different weather conditions and on diverse ground types.
• Planned and laid out work according to prepared sketches and blueprints.
• Followed safety guidelines for using tools, equipment and heavy machinery to avoid accidents and injury.
• Used estimation skills to determine materials and labor hours required for job.
• Measured properties and documented information.
• Used measuring and marking equipment to measure and mark site locations or placement of structures or equipment.
• Positioned and clamped work pieces together to assemble jig fixtures.
• Installed fence posts, panels, and gates according to manufacturer's specifications.
• Leveled ground surfaces for installation of fencing structures.
• Inspected sites prior to beginning fence installation projects to ensure safety conditions were met.
• Provided assistance to other workers on larger projects requiring multiple installers.
• Measured and cut materials to specified dimensions using hand tools.
• Repaired existing fences that had been damaged by wind or other weather events.
• Cleaned up worksites upon completion of each project ensuring no debris was left behind.
• Ensured compliance with local regulations regarding placement of fences on property lines.
• Utilized a variety of fastening techniques including cementing posts into place when necessary.
• Dug holes for posts using augers or post hole diggers.
• Applied sealant and other protective treatments to finished fences.
• Operated power tools such as saws, drills, and grinders for cutting and shaping materials.
• Attached post caps, rails, pickets, and other components with nails or screws.
• Used spades and augers to dig fence post holes.
• Verified location of water lines and utilities with local officials prior to commencing digging.
• Ensured proper spacing between posts for optimal structural support.
• Built picket fences by nailing pointed slats to rails.
• Fastened fence gates into position using appropriate tools.
• Secured gates using hinges, latch assemblies, and drop rods.

• Removed existing flooring and discarded old material.
• Used hand and power tools to install hardwood, vinyl, laminate and other types of flooring.
• Installed quality floorings at client sites and followed set customer service standards during installation process.
• Cut and trimmed flooring to suit specified areas before installation.
• Followed safety protocols while operating power tools or hazardous materials.
• Installed carpet, tile, laminate, and hardwood flooring in residential and commercial settings.
• Measured and cut flooring materials to fit the dimensions of each room.
• Worked with a variety of tools including saws, hammers, drills, screwdrivers.
• Checked finished installations for accuracy and quality assurance purposes.
• Resolved customer complaints related to flooring installations promptly.

• Forklift certified
• Transported material to correct locations and documented inventory changes.
• Communicated with supervisor and other warehouse staff to coordinate work.
• Packaged, labeled and tagged goods before transfer.
• Used handheld scanners for warehouse management system compliance.
• Reported safety and quality issues to management.
• Prepared finished stock for shipment by identifying, pulling and packing product.
• Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
• Followed standard work instructions accurately when picking, sorting, staging and scanning products.
• Ensured safety procedures were followed when operating forklifts.
• Performed daily maintenance checks on forklifts to ensure optimal performance.
• Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
• Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
• Moved levers or controls of lifting devices to load, unload or stack material.