Summary
Overview
Work History
Education
Skills
Timeline
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Alina Koenig

Alina Koenig

Montgomery

Summary

Reliable and upbeat team member successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

1
1
year of professional experience

Work History

Cosmetology Intern

The Village Spa Salon
09.2020 - 04.2021
  • Assisted in maintaining cleanliness and organization of workstations and tools.
  • Developed knowledge of current beauty trends and product offerings for informed recommendations.
  • Collaborated with senior cosmetologists to enhance service delivery and customer satisfaction.
  • Received positive feedback from clients regularly, showcasing consistent dedication to delivering the best services possible.
  • Contributed to overall salon success by staying committed to ongoing learning and professional development opportunities, ensuring a high level of expertise in all service offerings.
  • Developed strong time management skills while managing multiple appointments simultaneously in a fast-paced salon setting.
  • Utilized effective communication skills when working closely with colleagues to ensure smooth transitions between appointments.
  • Collaborated with senior cosmetologists to learn advanced techniques and stay updated on industry trends.
  • Assisted in maintaining a clean and organized salon environment for optimal customer experience.
  • Educated clients on proper hair care and product usage to maintain their desired style at home.
  • Answered phone calls and emails to schedule client appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained regular client list and successfully handled walk-in customers.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.

Team Member

Kroger
08.2020 - 10.2020
  • Processed high-volume customer transactions accurately and efficiently.
  • Maintained organized cash registers and ensured proper cash handling procedures.
  • Enhanced customer experience through effective communication and problem resolution skills.
  • Collaborated with team members to optimize checkout flow during peak hours.
  • Implemented strategies to reduce transaction times, improving overall efficiency at checkout.
  • Developed strong relationships with repeat customers, fostering loyalty and satisfaction.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Team Member

McDonald's
06.2020 - 07.2020
  • Collaborated with team members to maintain cleanliness and organization of dining areas.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Greeted guests pleasantly and answered menu questions.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Cultivated warm relationships with regular customers.
  • Operated register to process payments and collect cash payment for order totals.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
  • Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.

Education

High School Diploma -

Lakota East
West Chester, OH

No Degree - Esthetics

Cincinnati Institute of Esthetics And Nails
Cincinnati, OH
01-2026

Skills

  • Patience and empathy
  • Problem-solving
  • Strong work ethic
  • Time management
  • Reliability
  • Following directions
  • Dependability
  • Flexible scheduling
  • Attention to detail
  • Active listening
  • Friendly and helpful
  • Customer assistance

Timeline

Cosmetology Intern

The Village Spa Salon
09.2020 - 04.2021

Team Member

Kroger
08.2020 - 10.2020

Team Member

McDonald's
06.2020 - 07.2020

High School Diploma -

Lakota East

No Degree - Esthetics

Cincinnati Institute of Esthetics And Nails

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