Alyssa Shakley
Lexington,US
Summary
Dedicated Healthcare Professional with extensive experience in customer service within the healthcare sector. Proven track record in enhancing client relationships and optimizing operational processes, ensuring high levels of customer satisfaction. Committed to leveraging interpersonal skills and healthcare knowledge to improve patient outcomes and support organizational growth. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
Work History
Nurse Extern
Saint Joseph Hospital
Lexington, KY
06.2025 - Current
- Provide direct patient care under the supervision of registered nurses, including assisting with assessments, treatments, and documentation.
- Support the healthcare team by preparing and maintaining patient rooms, monitoring vital signs, and ensuring patient comfort.
- Gain hands-on clinical experience while reinforcing nursing skills learned in academic settings.
Endoscopy Technician
Saint Joseph Hospital
Lexington, KY
08.2023 - 01.2025
- Assisted medical staff in endoscopy, ensuring equipment readiness and sterile conditions.
- Managed inventory of medical supplies, maintaining an organized and efficient work area.
- Contributed to infection control measures, supporting patient safety and care quality.
Patient Care Technician (Pre-Op)
Saint Joseph Hospital
Lexington, KY
02.2023 - 08.2023
- Assisted nurses and physicians with pre-operative patient preparation.
- Monitored patient comfort and ensured a smooth transition to surgery.
- Maintained a clean and organized pre-op area, ensuring all equipment and supplies were stocked.
- Provided direct patient care, including assisting with mobility and hygiene needs.
Case Manager
SPARC Recovery
Russell Springs, KY
08.2022 - 12.2022
- Facilitated recovery of addicts via holistic planning, including medical, housing, and employment support.
- Liaised with courts to meet clients' legal commitments.
- Efficiently handled an average caseload of 30 clients.
- Coordinated client assessments to determine needs and develop care plans.
Case Manager
PharmaCord
Louisville, KY
05.2021 - 08.2022
- Orchestrated patient care based on physician guidelines and financial constraints.
- Liaised with pharmaceutical companies to secure affordable medication for low-income patients.
- Delivered prompt resolution of patient concerns, escalating major issues effectively.
- Fostered respectful and productive work relationships.
Education
Bachelor of Science - Nursing
Lincoln Memorial University
Lexington12-2025
BS - Kinesiology and Health Promotion, Exercise Science
University of Kentucky
Lexington, KY05.2021
Skills
- Patient care
- Clinical assessments
- Healthcare teamwork
- Medical documentation
- Effective communication
- Direct patient care
Timeline
Nurse Extern
Saint Joseph Hospital
06.2025 - Current
Endoscopy Technician
Saint Joseph Hospital
08.2023 - 01.2025
Patient Care Technician (Pre-Op)
Saint Joseph Hospital
02.2023 - 08.2023
Case Manager
SPARC Recovery
08.2022 - 12.2022
Case Manager
PharmaCord
05.2021 - 08.2022
Bachelor of Science - Nursing
Lincoln Memorial University
BS - Kinesiology and Health Promotion, Exercise Science
University of Kentucky
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