Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Timeline
Diana Argo

Diana Argo

Spencer,TN

Summary

Dynamic professional with a proven track record at Walmart, excelling in customer service and inventory management. Adept at organizing documents and streamlining processes, I effectively communicate to resolve issues swiftly. My problem-solving abilities and attention to detail ensure high-quality service delivery and client satisfaction in fast-paced environments.

Overview

10
10
years of professional experience
6
6

Certifications

Work History

Delivery Driver

Walmart / Spark Delivery
Sparta, TN
02.2022 - Current
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Notified customers of delays to decrease calls to support.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Navigated routes with relevant map programs and GPS systems.

Secretary /Front Desk Receptionist

Fraiser & Cook Electric
Sparta, TN
07.2020 - 02.2022
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Maintained organized filing system of paper and electronic documents.
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sent and distributed mail and parcels.

Service Coordinator /Assistant Human Resources Manager

Metro Industrial
Mcminnville, TN
01.2015 - 11.2020
  • Coordinated service schedules and appointments with clients.
  • Monitored staff performance and provided feedback on areas of improvement needed.
  • Provided customer service to ensure client satisfaction.
  • Prepared and maintained accurate records and reports on services provided and client progress.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Conducted client assessments to identify service requirements and appropriate resources.
  • Facilitated communication between clients, service providers, and internal teams.
  • Handled incoming calls and inquiries from customers regarding services offered.
  • Managed employee and benefits.
  • Handled employee discipline and termination to address policy infractions.
  • Maintained accurate records of all HR-related documents such as contracts, job postings and personnel files.
  • Assisted in employee recruitment, hiring and interview processes.

Education

Associate of Applied Science - Business Administration And Management

Ashford Univeristy, Clinton Iowa
05-2012

Skills

  • Inventory management
  • Data entry
  • Customer service
  • Document organization
  • Billing statements
  • Problem-solving abilities
  • Effective communication
  • Recruiting
  • Microsoft office suite expert
  • Payroll processing
  • Payroll administration
  • Orientation preparation
  • Employee empowerment
  • Recruitment strategies
  • Interviewing techniques
  • Microsoft office and docusign
  • New employee orientations
  • Time and labor control
  • Compliance
  • Payroll and benefits administration
  • Confidential document control
  • Performance evaluation
  • Maintains confidentiality

Certification

  • (CAP) Certified Administrative Professional-Metro Industrial-2016
  • (MOS) Microsoft Office Specialist-Metro Industrial-2015
  • (PACE) Professional Administrative Certificate of Excellence-Lead Express Trucking-2012
  • (SHRM-CP) Certified Professional-Lead Express Trucking-2012
  • (PHR) Professional in Human Resource-Metro Industrial-2014
  • (HRC) Associate Professional in Human Resorce Certification-Metro Industrial-2018

Accomplishments

  • MVP-Top Performer Award -Metro Industrial-Top Performer-2019
  • Innovation Award -Metro Industrial-2016

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Delivery Driver - Walmart / Spark Delivery
02.2022 - Current
Secretary /Front Desk Receptionist - Fraiser & Cook Electric
07.2020 - 02.2022
Service Coordinator /Assistant Human Resources Manager - Metro Industrial
01.2015 - 11.2020
Ashford Univeristy - Associate of Applied Science, Business Administration And Management

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