CERISSE T FORTUNE
Aubrey
Summary
Experienced Banker with over 20 years of experience in financial services industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Knowledgeable resource committed to delivering solutions and working with clients and interdepartmental personnel.
Overview
24
24
years of professional experience
Work History
Financial Institution Specialist
Federal Deposit Insurance Corporation, FDIC
02.2024 - Current
- Evaluated effectiveness of internal controls in preventing money laundering activities or other illegal practices within the institution.
- Provided guidance and support to banks in implementing new regulations or updating existing policies, ensuring seamless transitions during compliance changes.
- Prepared concise reports outlining examination findings, areas needing improvement, and recommended actions for management consideration.
- Assessed capital adequacy levels within examined institutions ensuring proper measures were taken to safeguard against insolvency risks.
- Participated in professional development opportunities to enhance skills as a Bank Examiner continually staying current on relevant topics within the field.
- Investigated activities of institutions to enforce laws and regulations, assessing legality of transactions and operations or financial solvency.
- Supported fellow examiners in their duties, fostering a cooperative work environment and sharing best practices.
Officer, Operations Analyst
Bank Of America
11.2022 - 02.2024
- Designs plans to improve operations and suggests changes to systems for overall organization.
- Develops and updates tracking spreadsheets using Microsoft Excel.
- Prepares and submits detailed reports regarding assignments and ongoing investigations.
- Creates and manages operational databases to store and track data and maintain accurate information.
- Conducts data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Conducts targeted tax research to facilitate informed project planning and compliance efforts.
- Calculates estimated and corporate tax liabilities and issued payment instructions to facilitate timely corporate tax payments.
- Attends personnel meetings and training sessions to improve skills and learn new policies and procedures.
Officer; Private Bank Senior Associate
Bank Of America
05.2017 - 11.2022
- Complied with regulatory requirements, including Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Participated in formal and informal meetings with bank directors, trustees and consultants to gather information and discuss findings.
- Interpreted regulatory rules or rule changes and communicated with others through corporate policies and procedures.
- Often the primary contact for high net worth clients making time sensitive decisions and engaging partners to execute on goal based solutions.
- Day to day activities required the ability to manage multiple priorities, gathering information, updating both the client and client team on projects and client requests.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Account setups, monitoring and maintenance of those accounts, wire processing, business and credit card applications, foreign currency orders, credit and lending.
- Interacted with clients to complete their banking transactions (e.g. deposits, transfers, etc.) and account maintenance while uncovering new opportunities for client teams.
Executive Assistant
Haiman Hogue PLLC
01.2017 - 04.2017
- Composed internal memos and external correspondence for the Executive Team and reviewed all documentation to eliminate errors.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Uphold confidentiality standards across all communication and documentation platforms.
- Completed administrative functions for the Executive Team including completing their expense reports, planning and executing their meetings and managing their correspondence while maintaining confidentiality.
- Coordinated travel arrangements including booking airfare, hotel and ground transportation.
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
- Improved team productivity by keeping supplies organized and well-stocked.
- Handled logistics, catering and agendas for meetings and event planning for the Executive Team.
Supervisor/Personal Banker
Carver Federal Savings Bank
02.2016 - 12.2016
- Protected the bank from loss or theft by setting and enforcing clear security policies while performing opening and closing procedures.
- Developed weekly goals and strategies to assist the branch with its weekly sales goals.
- Coached Tellers on sales techniques and assisting them on making their referral goals.
- Performed cash counts for Tellers and Dual Control functions (Vault and ATM access).
- Performed coaching sessions for staff when corrective action was needed.
- Lead Sales Meetings for the Staff every week discussing Branch goals and Operations.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by assisting staff conflicts, evaluations, recommending hiring/termination processes, coaching employees on company protocol.
Licensed Financial Service Representative
TD Bank N.A
12.2014 - 07.2015
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Developed weekly goals and strategies to assist the Store with its weekly Investment goals and educating staff while working closely with the Store Manager on the importance of offering Investment Services referrals.
Licensed Relationship Banker
Chase Bank N.A
10.2009 - 05.2014
- Excel at interfacing with others at all levels to ensure organizational goals are attained.
- Proactive approach has resulted in capturing new accounts and expanding client base.
- Possess excellent interpersonal, analytical and organizational skills.
- Counsel high net-worth individuals and corporate clients with regard to investment opportunities, risk analysis and monetary returns.
- Cross-sell banking services and products to clientele.
Education
Master of Science - Criminal Justice
University of North Texas
Denton, TX12.2023
Bachelor of Science - Criminal Justice
University Of North Texas
Denton, TX12.2021
Associate Degree - Liberal Arts
Collin College
Frisco, TX05.2020
Skills
- Excellent written and verbal communication skills
- Thorough knowledge of Investment banking and sales
- Comprehensive understanding of compliance, banking laws and regulations
- Project management including time management and execution
- Proficient in Microsoft suite
- Exhibits flexibility and good judgment
Additional Information
- State of Texas Notary Public
- Previously FINRA and Insurance Licensed
- Volunteers at various food pantries
- Member of the Black Professional Group of North Texas
- Member of LEAD for Women the North Texas Chapter
- Additional job history can be provided
Timeline
Financial Institution Specialist
Federal Deposit Insurance Corporation, FDIC
02.2024 - Current
Officer, Operations Analyst
Bank Of America
11.2022 - 02.2024
Officer; Private Bank Senior Associate
Bank Of America
05.2017 - 11.2022
Executive Assistant
Haiman Hogue PLLC
01.2017 - 04.2017
Supervisor/Personal Banker
Carver Federal Savings Bank
02.2016 - 12.2016
Licensed Financial Service Representative
TD Bank N.A
12.2014 - 07.2015
Licensed Relationship Banker
Chase Bank N.A
10.2009 - 05.2014
Master of Science - Criminal Justice
University of North Texas
Bachelor of Science - Criminal Justice
University Of North Texas
Associate Degree - Liberal Arts
Collin College
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