Christie L. Clark
Fort Ashby,West Virginia
Summary
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth, managing risk and improving operations. Skilled in financial management and board of director relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
CEO/President/Treasurer
ACT 1st Federal Credit Union
2017.03 - Current
- Direct all credit union operations, which include planning and implementing programs, policies, and procedures through the use of and information provided by data analytic resources.
- Individually and/or through subordinates, provide strategic and/or administrative direction and management in all credit union functions to include: accounting, ALM, business development, compliance, facility management, finance, human resources, investments, lending, marketing, operations, retail services, risk management, and security.
- Develop, recommend, and implement financial policies and procedures
- Analyze workflow of the credit union on a continuous basis and make changes to improve and reduce cost
- Ensure that the credit union complies with the federal laws and regulations set forth by the National Credit Union Administration and other State and Federal regulatory agencies
- Recruit and select quality applicants for management vacancies, ensuring that the credit union is adequately staffed with competent employees
- Supervise a budget for the credit union that is consistent with the overall strategic plan
- Evaluate the job performance of credit union management to ensure quality service to members
- Conduct meetings on a regular basis to insure the dissemination of information exchange of ideas, resolution of problems, discussion of trends, etc.
- Conduct business development activities to promote the growth and development of the credit union
- Build positive relationships with the field of membership, and with appropriate trade associations and organizations
- Provide direction to the Board on compensation philosophy. Plan and recommend appropriate wage and salary structure in accordance with that philosophy
- Plan and oversee the employee benefits program, balancing internal demands, equity in the marketplace, and costs
- Manage security and safety for the credit union, with responsibility to analyze security and safety policies and procedures, and to alert staff of any changes in a timely manner
- Creating, communicating, and implementing the organization’s vision, mission, and overall Strategic Plan
- Representing the organization in media & other public events
- Preparation of Monthly Financial Statements
- Preparation of Annual Budget and monthly variance reports
- Follow up on accounting issues to maintain compliance with GAAP
- Review and revise operating procedures
- Initiate the preparation of quarterly asset-liability management analysis to monitor interest rate risk including what-if scenarios, back testing, and suggesting a course of action. Consult with Total ALM (ALM third party vendor) to ensure utilization of all interest rate risk mitigation tools.
- Identify new revenue generation opportunities to maximize bottom-line profitability.
- Address employee and managerial concerns and implemented corrective actions to promote compliance.
- Review individual department performance and work with leadership to improve processes, procedures, and practices.
- Update business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Cultivate forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Communicate business performance, forecasts and strategies to board of directors.
- Devise and present business plans and forecasts to board of directors.
- Represent organization at industry conferences and events.
- Cultivate company-wide culture of innovation and collaboration.
- Monitor key business risks and establish risk management procedures.
- Analyze industry trends and track competitor activities to inform decision making.
- Formulate and execute strategic initiatives to improve product offerings.
- Initiate strategy to drive company growth and increase market share and profitability.
- Collaborate with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Establish and maintain strong relationships with customers, vendors and strategic partners.
- Manage financial, operational and human resources to optimize business performance.
- Implement strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
- Coach and guide senior managers to improve employee job satisfaction and achieve higher performance levels.
- Cultivate forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Develop key operational initiatives to drive and maintain substantial business growth.
- Manage partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Vice President
ACT 1st Federal Credit Union
2003.08 - Current
- Direct the development or implementation of compliance-related policies and procedures throughout an organization
- Verify that all firm and regulatory policies and procedures have been documented, implemented, and communicated
- Assess product, compliance, or operational risks and develop risk management strategies
- Conduct or direct the internal investigation of compliance issues
- Conduct periodic internal reviews or audits to ensure that compliance procedures are followed
- Design or implement improvements in communication, monitoring, or enforcement of compliance standards.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Managed financial, operational and human resources to optimize business performance.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Devised and presented business plans and forecasts to board of directors.
- Formulated and executed strategic initiatives to improve product offerings.
- Monitored key business risks and established risk management procedures.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Led development of strategic marketing plans to raise awareness and drive sales growth.
- Mitigated regulatory risks by overseeing adherence to federal and state regulations.
- Identified opportunities to improve business process flows and productivity.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Evaluated product development strategies and prepared alternative approaches to goal achievement.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Cultivated company-wide culture of innovation and collaboration.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Oversaw divisional marketing, advertising and new product development.
Education
MBA - Business Administration And Management
Frostburg State University
Frostburg, MD12.2014
Bachelor of Science - Accounting
Franklin University
Columbus, OH12.2009
Skills
- Organizational Leadership
- Analytical and Critical Thinker
- Financial Management and Oversight
- Operations Management and Oversight
- Strategic Planning and Direction
- Negotiation
- Policy Development and Optimization
- Attention to Quality
- Risk and Mitigation Analysis
- Strategic Partnership
Certification
- Credit Union Compliance Expert (CUCE)
- Certified Bank Secrecy Act Officer (CBSAO)
Affiliations
Allegany County Board of Education
MD & DC Credit Union Association – Former Board Member
Jane’s Place – Former Board Member
Allegany County Chamber of Commerce – Former Board Member
Frostburg State University Foundation – Former Board Member
Additional Information
- File quarterly 5300 with NCUA.
- Identify compliance issues that require follow-up or investigation.
- Keep informed regarding pending industry changes, trends, and best practices and assess the potential impact of these changes on organizational processes.
- Provide employee training on compliance related topics, policies, or procedures.
- Report violations of compliance or regulatory standards to duly authorized enforcement agencies as appropriate or required.
- Consult with credit union counsel as necessary to address difficult legal compliance issues.
- Maintain documentation of compliance activities, such as complaints received or investigation outcomes.
- Verify that software technology is in place to adequately provide oversight and monitoring in all required areas (Verafin).
- Preparation of Monthly Financial Statements Preparation of Annual Budget and monthly variance reports Follow up on accounting issues to maintain compliance with GAAP.
- Review and revise operating procedures. Initiate the preparation of of quarterly asset-liability management analysis to monitor interest rate risk including what- if scenarios, back testing, and suggesting a course of action. Consult with Total ALM (ALM third party vendor) to ensure utilization of all interest rate risk mitigation tools.
- Monitor the results of marketing campaigns to evaluate the return on investment and ways to improve campaigns going forward.
- Work directly with NCUA during annual examination.
- Work directly with financial statement auditor during annual audit.
Timeline
CEO/President/Treasurer
ACT 1st Federal Credit Union
2017.03 - Current
Vice President
ACT 1st Federal Credit Union
2003.08 - Current
MBA - Business Administration And Management
Frostburg State University
Bachelor of Science - Accounting
Franklin University
Credit Union Compliance Expert (CUCE)
Certified Bank Secrecy Act Officer (CBSAO)
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