Clarissa Melton
Cross City,FL
Summary
Dynamic and reliable professional with a proven track record of enhancing customer satisfaction and streamlining delivery processes at Spark. Leveraged GPS and route planning skills alongside exceptional teamwork and collaboration abilities to increase repeat business. Demonstrates a positive attitude and a commitment to excellence in all endeavors. Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills. Qualified [Desired Position] with solid background in providing compassionate and attentive care to clients. Supported daily living activities and personal hygiene, ensuring comfort and dignity. Demonstrated proficiency in communication and patience, fostering positive environment for clients. Healthcare professional prepared to deliver compassionate and reliable care to clients. Proven experience in assisting with daily living activities and personal hygiene, ensuring client comfort and safety. Reliable team player who adapts to changing needs and consistently contributes to collaborative, supportive environment.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Spark
03.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Expedited deliveries to meet customer deadlines and requirements.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Successfully avoided time delivery delays by carefully planning best routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
Personal Care Assistant
Tri-County Nursing Home
06.2024 - 09.2024
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Provided safe mobility support to help patients move around personal and public spaces.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and assisted residents through individual service plans.
- Conferred with supervisor to discuss patient condition and medical care.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Remained alert to problems or health issues of clients and competently responded.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Deli Associate
Sunstop
03.2024 - 05.2024
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Assisted in inventory management, reducing waste by rotating stock appropriately and monitoring expiration dates.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Customer Service Representative
Pizza Hut
03.2022 - 05.2022
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained staff on operating procedures and company services.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
Deli Associate
Walmart
07.2019 - 03.2021
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Participated in ongoing training initiatives, staying up-to-date on relevant industry knowledge and best practices within the deli department.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Assisted in inventory management, reducing waste by rotating stock appropriately and monitoring expiration dates.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Greeted customers at counter to fulfill requests and answer questions.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.
- Increased deli sales through the effective promotion of featured items and specials.
- Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
Crew
Burger King
01.2019 - 08.2019
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
Crew Member
Mcdonalds
03.2018 - 11.2018
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Accurately operated cash register to process customer payments.
- Collaborated with team members to complete orders.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Dishwasher
Carlins
01.2018 - 03.2018
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
- Stored dishes, utensils and kitchen equipment in proper locations.
Education
Associate Human And Health Services - Human And Health
Arizona Global Campus
Arizona City, AZ06-2026
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Problem-Solving
- Clean Driving Record
- GPS and route planning
- Order picking and processing
- Roads and highways knowledge
Timeline
Personal Care Assistant
Tri-County Nursing Home
06.2024 - 09.2024
Delivery Driver
Spark
03.2024 - Current
Deli Associate
Sunstop
03.2024 - 05.2024
Customer Service Representative
Pizza Hut
03.2022 - 05.2022
Deli Associate
Walmart
07.2019 - 03.2021
Crew
Burger King
01.2019 - 08.2019
Crew Member
Mcdonalds
03.2018 - 11.2018
Dishwasher
Carlins
01.2018 - 03.2018
Associate Human And Health Services - Human And Health
Arizona Global Campus