Daniela Martinez
Middle Village,NY
Summary
Experienced customer service representative with over 5 years of proven success in delivering exceptional service. Skilled in prioritizing tasks and providing top-notch customer support. Known for reliability, a results-driven approach, and a positive attitude. Strong communication skills enable effective engagement with customers and issue resolution. Eager to apply extensive training and experience to tackle new professional challenges.
Overview
6
6
years of professional experience
Work History
Server
The Whitby Hotel
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
Beauty Advisor
SEPHORA
08.2022 - 01.2024
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Maintained in-depth knowledge of company brand to best serve customers and drive sales.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Met and went above sales goals by providing clients with consistent and reliable service.
- Monitored current trends to understand fashions and better serve customer needs.
Social Media Manager
Dushi Dessert
04.2019 - 07.2023
- Increased customer engagement through social media.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Responded to customer requests for products, services and company information.
Social Media & Website Developer
ProBuilders
06.2022 - 05.2023
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
- Multi-tasked across multiple functions and roles to generate project results and meet deadlines and organizational expectations.
- Digitally edited photos to enhance appearance.
- Photographed high-quality images for positive client engagement and drive.
Counter Attendant
Family Pharmacy
06.2020 - 10.2022
- Managed multiple tasks in high-volume environment.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Received incoming supplies and stocked in correct locations.
- Kept pharmacy counter and related areas clean, neat and organized.
Head Server
Arepas Cafe
12.2021 - 08.2022
- Manage orders and accompanying financial transactions through a digital Point of sale system
- Consistently achieve above 18% charge tip percentage
- Serve guests in a fast paced environment managing time for an optimal experience for each guest, Provided highly efficient service to online and in person customers
- Handled high volume calls and emails
- Answered product and service questions and offered information on the order placement of such
Hostess / Cashier
Phillies Pizzeria, Restaurant
08.2020 - 12.2021
- Neatly coordinated over 200+ orders a day in order to ensure proper delivery
- Efficiently held 200+ customer interactions per day, giving detailed, friendly & polite service to ensure customer retention
- Remained courteous and professional at all times, even during moments of intense customer displeasure
- Accurately collected customers information over the phone including addresses and phone numbers
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Customer Service Representative
Edible Arrangements
02.2019 - 06.2020
- Double checked accuracy of hard copy paperwork and rectified any issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered average of 100+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Education
High School Diploma -
Queens Technical High School
37-02 47th Ave, Long Island City, NY 1110106.2021
Skills
- Adaptability
- Outstanding Communication
- Skills
- Multitasking
- Problem Solving
- Confidence
- Teamwork
- Strong work ethic
- Attention to detail
- Cross-Selling and Upselling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working
Timeline
Server
The Whitby Hotel
01.2024 - Current
Beauty Advisor
SEPHORA
08.2022 - 01.2024
Social Media & Website Developer
ProBuilders
06.2022 - 05.2023
Head Server
Arepas Cafe
12.2021 - 08.2022
Hostess / Cashier
Phillies Pizzeria, Restaurant
08.2020 - 12.2021
Counter Attendant
Family Pharmacy
06.2020 - 10.2022
Social Media Manager
Dushi Dessert
04.2019 - 07.2023
Customer Service Representative
Edible Arrangements
02.2019 - 06.2020
High School Diploma -
Queens Technical High School
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