Dennis Bonfiglio
Kissimmee,FL
Summary
Dynamic team leader adept in strategic planning, operations, and cultivating high-performing teams across multiple units. An accomplished professional with a career showcasing exceptional performance in enhancing organizational profitability and efficiency. Demonstrated success in mentoring top-tier restaurant managers, fostering business acumen that elevates team commitment and drives profit effectively. A motivated individual with a strong foundation in improving operational efficiency and team dynamics. Agile in responding to evolving business needs with flexible, strategic methods. A performance-oriented professional with a creative outlook committed to propelling company growth.
Overview
28
28
years of professional experience
Work History
Assistant General Manager/Kitchen Manager
Millers Ale House
Orlando, FL
07.2023 - Current
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Developed and implemented effective strategies to maximize sales and profits.
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Analyzed financial data and prepared reports for senior management.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Prepared weekly schedules for staff members based on their availability.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
Restaurant District Manager
Arbor Capital Partners, LLC
Ocoee, Florida
10.2020 - 07.2023
- Led implementation of strategic initiatives to achieve business plan and profitability objectives.
- Implemented SOPs, best practices, and lean improvement programs to ensure adherence to company and regulatory requirements
- Successfully led and supervised multiple teams across ten different locations on a day-to-day basis.
- Efficiently handled profit and loss through adherence to cash control protocols, maintenance of optimal inventory levels, effective labor management, and accurate analysis of prime costs.
- Trained and mentored a high-performing team, offering regular performance reviews, feedback, and coaching for areas of improvement.
- Managed budgeting process by setting targets for each store based on past performance.
- Provided ongoing coaching, feedback and guidance to store managers on operational issues such as labor management, inventory control and cost containment.
- Collaborated with corporate teams on projects related to menu development, product launches or technology upgrades.
Market Manager
Pei Wei Asian Kitchen
Kissimmee, Florida
05.2017 - 10.2020
- Effectively managed and ensured the successful operation of three Pei Wei locations resulting in outstanding sales performance.
- Implemented and coached new company initiatives on the field level, while consistently reviewing standard operating procedures.
- Successfully rejuvenated a failing location, surpassing both annual sales and forecasted prime costs.
- Actively strengthened Brand inclusion through constant education with a diverse management staff.
- Built a strong management staff that was engaged on effective methods, operations, and procedures to achieve a level of excellence in guest service, and employee experience which drove traffic and profitability.
- Sourced and maintained staffing for management and hourly team leaders in all three units.
- Consistently met and exceeded all profitability targets.
- Recruited, interviewed and hired qualified personnel for managerial positions within the district.
- Organized team meetings at least twice a month to discuss progress towards goals, share best practices and address any issues that may arise.
- Monitored store compliance with health regulations, safety standards and brand guidelines.
General Training Manager
Hardees Food Systems. Inc
Kissimmee, Florida
02.1997 - 05.2017
- Successfully devised and implemented training programs targeting a wide range of employees, resulting in improved overall performance throughout various locations in the state of Florida.
- Aligned training class schedules with the availability of both General Managers and Restaurant Managers.
- Utilized a variety of teaching methods such as role playing, simulations, and team exercises to deliver training information.
- Developed and conducted staff development training programs to improve employee knowledge, engagement, satisfaction, and job performance.
- Implemented comprehensive training programs to enhance crew member performance in customer service and operational standards.
- Spearheaded implementation of strategic plans to achieve business plan and profitability goals.
- Maintained par levels by replenishing inventory and conducted quarterly inventory audits. Updated inventory reports upon receipt of new shipments.
- Managed daily operations, including supervising multiple team members.
- Oversaw profit and loss by enforcing cash control policies, tracking inventory status, supervising labor activities, and evaluating financial statements.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Education
Associate of Arts - Mathematics And Statistics
Polk State College
Winter Haven, FL11 2012
Skills
- Multi-unit operations management
- Policies and procedures implementation
- Systems implementation
- Workforce training
- Staff training and development
- Staff retention
- High-pressure environments
- Team Building/Leadership
- Staff development
- Cost reduction and containment
- Operations Management
- Team leadership strength
- Business operations knowledge
- Sales Forecasting
- Inventory Control
- Budgeting and cost control
Timeline
Assistant General Manager/Kitchen Manager
Millers Ale House
07.2023 - Current
Restaurant District Manager
Arbor Capital Partners, LLC
10.2020 - 07.2023
Market Manager
Pei Wei Asian Kitchen
05.2017 - 10.2020
General Training Manager
Hardees Food Systems. Inc
02.1997 - 05.2017
Associate of Arts - Mathematics And Statistics
Polk State College