Dung Nguyen
Tucson,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. History of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Very eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
13
13
years of professional experience
Work History
Server, Customer Service
Miss Saigon Vietnamese Restaurant
Tucson, AZ
08.2018 - 01.2024
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Assisted in training new servers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Maintained records of transactions made during shift as required by law or company policy.
- Responded to ad hoc cleaning duties at end of shift.
Hospital Front Desk
St. Joseph's Hospital and Medical Center
Tucson, AZ
06.2011 - 11.2014
- Managed incoming calls, emails, and inquiries from clients regarding services and products.
- Verified identification of visitors before providing services or information.
- Answered questions related to the organization's policies and procedures.
- Resolved visitor issues promptly and professionally in accordance with hospital policies and procedures.
- Provided assistance to visitors by giving directions to patient rooms or businesses upon request.
- Responded to visitor feedback or complaints in a timely manner.
- Communicated any unusual incidents or requests to supervisors immediately.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Greeted visitors, determined purpose of visit and directed to appropriate staff.
Education
Palo Verde High Magnet School
Tucson, AZ05-2012
Skills
- Supply Restocking
- Food Running
- Order Management
- Safe Food Handling
- Guest Engagement
- Performance Improvement
- Sales Expertise
- Regulatory Compliance
- Service Prioritization
- Relationship Management
- Strong Work Ethic
- Exceptional Customer Service
- Food Safety Understanding
- Positive and Professional
- Guest Relations Management
- Professional Appearance
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Timeline
Server, Customer Service
Miss Saigon Vietnamese Restaurant
08.2018 - 01.2024
Hospital Front Desk
St. Joseph's Hospital and Medical Center
06.2011 - 11.2014
Palo Verde High Magnet School
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