Michelle Bosse
Spanish Fort,AL
Summary
Results-driven Lead Delivery Driver with proven track record in logistics management and route optimization. Possess strong team leadership skills, ensuring high levels of customer satisfaction through timely and accurate deliveries. Demonstrated proficiency in navigation tools, fleet management software, and safety protocols which significantly improved operational efficiency in previous roles.
Overview
4
4
years of professional experience
1988
1988
years of post-secondary education
Work History
Lead Delivery Driver
Greater Boston long-term care pharmacy
Walpole, MA
01.2022 - 12.2025
- Led a team of delivery drivers to ensure timely and accurate medication deliveries to healthcare facilities.
- Implemented efficient routing strategies, enhancing delivery times and improving overall service reliability.
- Conducted regular training sessions for new drivers, fostering adherence to safety standards and operational procedures.
- Collaborated with pharmacy staff to streamline the order fulfillment process, enhancing workflow efficiency and accuracy.
- Assisted in the development of delivery logistics policies, contributing to improved operational performance and customer satisfaction.
- Provided mentorship to junior drivers, promoting skills development and a strong team-oriented environment.
- Maintained accurate records of all deliveries, including tracking information and signatures from recipients.
- Developed effective working relationships with vendors, suppliers, customers, colleagues and supervisors to maximize efficiency.
- Provided excellent customer service by responding quickly to inquiries from clients regarding their orders or delivery status.
- Communicated clearly with dispatch team regarding changes in schedules due to weather conditions or traffic congestion.
- Took appropriate action in emergency situations such as traffic accidents or breakdowns in order to minimize disruption to the delivery schedule.
- Conducted regular maintenance checks on vehicles such as changing oil filters and checking tire pressure and tread depth regularly.
Education
Braintree High School
Braintree , MaSkills
- Respectful
- Prompt
- Can drive long distance/ all manner of weather
- Able to think on my feet, even in stressful situations
- Personable , friendly and courteous
- Able to take direction and improvise if necessary
Timeline
Lead Delivery Driver
Greater Boston long-term care pharmacy
01.2022 - 12.2025
Braintree High School