Diana Turcios
Washington,DC
Summary
Im reliable employee, that is punctual and flexible with my hours. Also a fast learner when it comes to work, willing to learn all the ins and outs of a work. Willing to give it my all when it comes to me job and more if I have to. I love to help people with any problem big or small because we are all humans.
Overview
3
3
years of professional experience
Work History
Barista
Paul Cafe and Bakery
Washington, DC
04.2022 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Assisted with catering orders for corporate clients or private parties upon request.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Putting up display on time for costumer to see
- Collected payments and provided accurate change.
Shift Manager
Joe and The Juice
Washington, DC
07.2021 - 04.2022
- In charge of inventory, communication with employees, having the store in shape, and making sure everything is working fine.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Provided coaching and guidance to team members when necessary to improve performance.
- Inspected work areas regularly for cleanliness and organization standards.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Prepared juices by blending fruits and vegetables using a juicer.
- Inspected fruit for quality prior to use in juice blends.
- Ordered fresh produce as needed for daily juice production.
- Measured ingredients according to recipes for various juices.
- Adhered to all safety protocols while using sharp knives or blades near the juicers.
- Restocked utensils, napkins, disposable cups and straws when necessary.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Swept, mopped and scrubbed floors in production areas.
- Removed trash and waste from work areas to designated collection points.
Education
High School Diploma -
Benjamin Banneker High School
Washington, DC06-2021
Skills
- Beverage Preparation
- Ordering Procedures
- Menu Memorization/knowledge
- Cash Handling
- Tea expertise
- Food Running
- POS Systems
- Espresso machine operation
- Table Bussing
- Up-selling
- Opening and closing duties
- Food Preparation
- Team Leadership
- Conversant in Spanish
- Excellent math skills
- Solid problem solver
- Supply Ordering
- Inventory Control
- Equipment Troubleshooting
- Tech-Savvy
- Employee Training
- Punctual and Reliable
- Flexible Schedule
Languages
Spanish
Native/ Bilingual
Affiliations
- Gym life
Timeline
Barista
Paul Cafe and Bakery
04.2022 - Current
Shift Manager
Joe and The Juice
07.2021 - 04.2022
High School Diploma -
Benjamin Banneker High School
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