Blanche Dupree
Humble,TX
Summary
Proven achiever in customer service adept in handling large volume of calls with accuracy and speed. Skilled in CRM software and active listening, Excel in resolving customer issues, enhancing satisfaction, and decreasing escalations. Background also includes adeptness in Microsoft Office Suite.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Quarate Inc. (QVC)
06.2021 - Current
- Managing 800-1000+ calls per month, placing orders and assisting customer with product issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Hospitality Assistant
N Houston Positive Outlook Center
05.2019 - 08.2020
- Providing administrative support to hospitality committee, creating newsletters, programs, flyers.
- Created Database to maintaining client records, Train volunteers
Customer Service Representative
Amazon VCS PT Flex
04.2019 - 07.2019
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
Receptionist
Heartbeats for Life
01.2018 - 06.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
University of North Florida
University of North Florida
03.200
Education
Associate of Science - Medical Office Management Technology
Florida State College At Jacksonville
Jacksonville, FLSkills
- Customer Service: Active Listening, Data Entry, Problem Resolution, Order Processing, Call center experience, , Billing, Microsoft Office Suite, Conflict Resolution,
- Administrative/Secretarial: Keyboarding 65 wpm, Transcription Meeting and Medical History, Scheduling, Software: Orion, Peoplesoft, Banner, CRM Database Maintenance: Employee Leave and Travel, requisitions', Student Records
Affiliations
- Volunteer: Counsel on Aging
Timeline
Customer Service Representative
Quarate Inc. (QVC)
06.2021 - Current
Hospitality Assistant
N Houston Positive Outlook Center
05.2019 - 08.2020
Customer Service Representative
Amazon VCS PT Flex
04.2019 - 07.2019
Receptionist
Heartbeats for Life
01.2018 - 06.2019
Associate of Science - Medical Office Management Technology
Florida State College At Jacksonville
University of North Florida
University of North Florida
03.200
Similar Profiles
Calvin HarrimanCalvin Harriman
Warehouse Team Member at QVCWarehouse Team Member at QVC
Judith KennedyJudith Kennedy
Remote Customer Service Support at QVCRemote Customer Service Support at QVC
Ty'Jhane FaisonTy'Jhane Faison
Shipping and Receiving Clerk at QVCShipping and Receiving Clerk at QVC
Leanne MilesLeanne Miles
Complaints and Escalation Insight Specialist at JPMorgan ChaseComplaints and Escalation Insight Specialist at JPMorgan Chase
Jewel GonzalezJewel Gonzalez
Registered Behavior Technician at Action Behavior CentersRegistered Behavior Technician at Action Behavior Centers