EMELY AGUDELO
WHITESTONE
Summary
Focused on maintaining smooth and orderly front desk operations. Handles high volume of visitors efficiently. Familiar with completing diverse administrative tasks and special projects. Highly organized Front Desk Coordinator with excellent clerical abilities and friendly demeanor. Superior computer skills and workplace focus. Detail-oriented and methodical front desk leader with good training, problem-solving and conflict resolution skills. Insightful and hardworking with a superior understanding of customer service standards.
Overview
8
8
years of professional experience
Work History
Front Desk Coordinator
TJH - Jamaica Hospital Medical
2022.08 - 2023.10
- Greet and check in patients
- Update and verify demographic information
- Verify medical eligibility insurance
- Update patient records
- Schedule all appointments and detail procedure and time needed
- Confirm appointments with patients one day in advance of the appointment Discharge patients, provide after visit summary and schedule return appointments
Call Center Representative
LIFQHC
2022.05 - 2022.08
- Managing large amounts of inbound and outbound calls in a timely manner Identifying customers needs, clarify information, research every issue and providing solutions
- Communicates efficiently
- Scheduling medical appointments
- Liaison between providers and patients
- Collect demographic
HR
Accenture
2021.10 - 2022.01
- Supported HR team members with benefits administration tasks, contributing to overall departmental efficiency.
- Preserved integrity and confidentiality of HR files and records.
- Scheduling interview dates
- Utilizing excel and spreadsheet to organize data and information
- Manage their hiring and retention process
Registrar
Northwell Hospital
2021.06 - 2021.10
- Collect patient demographics and check that it is valid Validate and verify medical insurance coverage Entering accurate demographic data
- Providing required data to the medical staff
- Entering information into database Explaining all forms that need to be signed
Customer service/ insurance agent
GEICO
2018.08 - 2019.05
- Maintain a high-volume workload within a fast paced environment
- Answer incoming customer phone calls and take appropriate action for each call Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
- Input data into the company computer platform to keep each customer record updated
Teller
CITI BANK
2018.01 - 2018.08
- Processing customer deposits, withdrawals, and payments.
- Accepting cash from customers.
- Supporting the bank sales team by identifying customer needs and then promoting current offers to them.
- Referring customers with financial problems to other colleagues for assistance
- Performing clerical and administrative duties.
Bilingual customer representative/ scheduler
National MedTrans Network
2018.01 - 2018.08
- Scheduling trips for ensured members to and from medical facilities
- Required to work in one or multiple queues/skill
- Utilizes mechanized systems to initiate and complete service orders and handle customer requests
- Identifying and assessing customers needs to achieve satisfaction
- Managing incoming calls and customer service inquiries
Passenger Service Agent
Cathay Pacific Airline
2016.10 - 2017.10
- Checking in passengers, handling baggage, making announcements
- Assisting with boarding and security
- Customer service representative/ agent who assists people with their needs
Shift Manager
Rite Aid
2015.09 - 2016.07
- Supervise staff and manage its resources
- Dealing with any queries effectively and professionally
- Following procedures for health and safety, and security to ensure the well being of self, other staff and customers at all times
- Responsible for delivering outstanding customer service, assigning duties, development of team members, inventory management and cash handling
Education
ASSOCIATES DEGREE - Liberal Arts
Queensborough Community College
07.2018
High School Diploma -
Francis Lewis High school
06.2014
Skills
- Administrative Skills
- Problem-solving skills
- Visitor check-in skills
- Multi-Line Phone Systems
- Listening Skills
- Electronic Recordkeeping
- Bookkeeping
- Conflict Management
- Cash Handling
- Customer Service Management
- Office Administration
- Scheduling appointments
- Scheduling
- Staff Supervision
- Typing Speed
- Microsoft Office
- Clerical duties
References
References available on request.
Timeline
Front Desk Coordinator
TJH - Jamaica Hospital Medical
2022.08 - 2023.10
Call Center Representative
LIFQHC
2022.05 - 2022.08
HR
Accenture
2021.10 - 2022.01
Registrar
Northwell Hospital
2021.06 - 2021.10
Customer service/ insurance agent
GEICO
2018.08 - 2019.05
Teller
CITI BANK
2018.01 - 2018.08
Bilingual customer representative/ scheduler
National MedTrans Network
2018.01 - 2018.08
Passenger Service Agent
Cathay Pacific Airline
2016.10 - 2017.10
Shift Manager
Rite Aid
2015.09 - 2016.07
ASSOCIATES DEGREE - Liberal Arts
Queensborough Community College
High School Diploma -
Francis Lewis High school
Similar Profiles
Sandra FloresSandra Flores
Medical Assistant/Medical Receptionist at TJH Medical Services P.CMedical Assistant/Medical Receptionist at TJH Medical Services P.C
Irwin MichelleIrwin Michelle
Care Coordinator at Jamaica Hospital Medical CenterCare Coordinator at Jamaica Hospital Medical Center
Sophonie JonesSophonie Jones
Registered Nurse, Medical-Surgical Unit at Jamaica Hospital Medical CenterRegistered Nurse, Medical-Surgical Unit at Jamaica Hospital Medical Center