Brittaney Keys
Colorado Springs,CO
Summary
Maintaining client relationships and ensuring satisfaction through effective communication and problem-solving. Over 10 years of experience in patient-centered care, with strong organizational skills and attention to detail in managing multiple accounts. Proven abilities in quality assurance and consultative sales, enhancing client care experiences. Significant contributions to improving client satisfaction rates and operational efficiency in previous roles.
Overview
9
9
years of professional experience
Work History
Client Care Coordinator
Home Instead
Colorado Springs, CO
06.2024 - Current
- Maintained comprehensive records of client interactions using Microsoft Office Suite.
- Managed multiple client accounts to ensure timely delivery of services.
- Performed quality assurance reviews to uphold client care standards.
- Conducted regular follow-ups with clients via phone and in-person to ensure satisfaction.
- Collaborated effectively with clients and colleagues to align on objectives.
- Organized client information efficiently to enhance overall operational effectiveness.
Service Coordinator
Home Instead
Colorado Springs, CO
08.2020 - 06.2024
- Established scheduling protocols that improved process efficiency and accuracy.
- Monitored employee schedules to adapt staffing and ensure operational coverage.
- Generated reports on employee attendance, overtime, and vacation requests.
- Ensured compliance with policies governing scheduling practices.
Administrative Assistant
Home Instead
Colorado Springs, CO
08.2019 - 08.2020
- Established and maintained filing systems for confidential documents and records.
- Managed incoming calls, delivering information or directing callers to appropriate personnel.
- Composed letters, memos, reports, emails, and presentations as required by management.
- Provided administrative support to executive team through scheduling meetings and managing calendars.
Social Services Assistant
Manteca Care & Rehab Center
Manteca, CA
05.2016 - 07.2019
- Interviewing residents for MDS assessments and inputting them into MDS system.
- Handling scheduling for appointments/transportation.
- Assisted in discharging residents home with home health, also assisted with placing residents in assisted living facilities.
- Assisting in any residents or family members grievances and turning it into my supervisor.
- Providing any emotional support for residents.
Education
High School Diploma -
Abeka Academy
05-2014
Associate of Arts - Social Work
Pikes Peak State College
Colorado SpringsSkills
- Organizational skills
- Patient education
- Care planning
- Quality assurance
- Client relationship management
- Excellent communication
- Care consultation
Timeline
Client Care Coordinator
Home Instead
06.2024 - Current
Service Coordinator
Home Instead
08.2020 - 06.2024
Administrative Assistant
Home Instead
08.2019 - 08.2020
Social Services Assistant
Manteca Care & Rehab Center
05.2016 - 07.2019
High School Diploma -
Abeka Academy
Associate of Arts - Social Work
Pikes Peak State College
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