Abbi Walters
St Louis,MO
Summary
Dedicated Social Work graduate with strong leadership and problem-solving skills. Committed to helping individuals and families overcome challenges and improve their quality of life. Passionate about making a positive impact in the community and providing support to those in need. Resourceful and eager to contribute to a non-profit organization or social work agency. Comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients, and advance change for communities in need.
Overview
6
6
years of professional experience
Work History
Transitional Living Case Worker Intern
Darr House-Footsteps Living
12.2021 - 05.2022
- Helped alongside a Case Worker in working wide boys aged 16-20 in homelessness prevention, developed activities to help lead to living successfully and independently with essential skills to help prepare to leave the Foster Care system
- Offered support and direction to families and coordinated with the court system and other community agencies for treatment
- Utilized evidence-based practices to provide effective interventions for clients
- Assisted clients in developing and setting realistic goals to promote positive change.
Computer Services Help Desk
Missouri State University
11.2019 - 12.2022
- Developed and delivered training sessions on computer services and help desk procedures to university staff and students
- Collaborated with different teams and departments to troubleshoot and resolve complex technical issues
- Provided technical support and troubleshooting for computer hardware and software issues to university staff and students
- Trained all new staff and received the Worker of the Year award
- Assisted students with everyday and personal problems, including those with disabilities
- Helped students with homework, finding work, and answering questions about school and life
- Provide exceptional customer service by maintaining a friendly and professional demeanor while assisting university staff and students with their computer service and everyday needs.
Store Associate
Nike Athlete
05.2023 - 11.2023
- Assisted Manager with buying and replacing product on the floor
- In charge of new design sets for each area of the store
- Checked out consumers with any added help and expertise in the area they were interested in
- 2x Worker of the Month, Ran Womens apparel and in charge of product knowledge to teach other employees
- Develop and maintain a strong knowledge of Nike products, including athletic footwear, apparel, and accessories
- Provided exceptional customer service by assisting customers in finding their desired products and providing product knowledge and recommendations based on their needs
- Responsible for creating and implementing visual merchandising strategies to enhance the overall shopping experience and drive sales.
Women’s Basketball Manager
Missouri State University
08.2017 - 06.2019
- Developed in-depth and functional knowledge of basketball and rules and regulations associated
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels
- Leveraged data and analytics to make informed decisions and drive business improvements
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Established team priorities, maintained schedules, and monitored performance.
Education
Bachelor of Science - Social Work
Missouri State University
Springfield, MO12.2022
Skills
- Customer Service
- Organization
- Inventory Control
- Team Leadership
- Team Collaboration
- Customer Assistance
Activities
- Volleyball Player- Student Athlete
- Alpha Chi Omega Member, Philanthropy Chair
- Sign Language Club Member
- Traveled to Haiti, Mission Trip
- Social Work Club Member
- LEAD (Student Engagement) Club Member
Timeline
Store Associate
Nike Athlete
05.2023 - 11.2023
Transitional Living Case Worker Intern
Darr House-Footsteps Living
12.2021 - 05.2022
Computer Services Help Desk
Missouri State University
11.2019 - 12.2022
Women’s Basketball Manager
Missouri State University
08.2017 - 06.2019
Bachelor of Science - Social Work
Missouri State University