Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andy Gil

Miami,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Diligent manager skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Conscientious manager with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Knowledgeable and dedicated customer service professional with extensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Competent customer service representative driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Motivated Customer Service Representative with over 9 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Spanish and English .

Overview

5
5
years of professional experience

Work History

Inpatient Pharmacy Technician

Baptist Health Medical Center
Miami, FL
05.2023 - Current
  • Dispensed and procured medicinal products and supplies used in hospital.
  • Verified safe and secure storage of medicines and hospital supplies to minimize loss and accidents.
  • Stayed up-to-date on pharmacy regulations, treatments and developments in industry research.
  • Maintained patient and medication records in compliance with government regulations and department policies and procedures.
  • Responded to queries regarding dosages, indications and drug availability.
  • Verified safety and accuracy of physician orders.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Dispensed and procured medicinal products and supplies used in hospital
  • Verified safe and secure storage of medicines and hospital supplies to minimize loss and accidents
  • Maintained patient and medication records in compliance with government regulations and department policies and procedures
  • Stayed up-to-date on pharmacy regulations, treatments and developments in industry research
  • Handled stock and order supplies of medicines and drugs
  • Responded to queries regarding dosages, indications and drug availability

Customer Service Representative

Envoy Airlines
02.2022 - 07.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Investigated and resolved accounting, service and delivery concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Delivered prompt service to prioritize customer needs.

Manager of Business Development and Sales

Beauty Salon
11.2018 - 08.2021
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Collaborated with sales, marketing and other internal teams to meet shared goals.
  • Formulated well-defined action plan to prioritize potential clients and
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Education

Tech - Pharmacy Technician

Pharmacy Technician Program
Baptist Health Center
07.2023

Full Specialist - Beauty And Skin Care

Miami Carrear School
Sweetwater Fl
01.2013

High School Degree - Tec Informatic

Jose Ramon Leon Acosta Senior High
Cuba
01.2006

Skills

  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • Interpretation and Translation Services
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Upselling Products and Services
  • Understanding Customer Needs
  • Call Documentation
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Customer Inquiry Response
  • Active Listening
  • Cash Register Operations
  • Customer Service and Assistance
  • Credit Card Payment Processing
  • Sales and Upselling
  • Facetime
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Order and Refund Processing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Inpatient Pharmacy Technician

Baptist Health Medical Center
05.2023 - Current

Customer Service Representative

Envoy Airlines
02.2022 - 07.2022

Manager of Business Development and Sales

Beauty Salon
11.2018 - 08.2021

Tech - Pharmacy Technician

Pharmacy Technician Program

Full Specialist - Beauty And Skin Care

Miami Carrear School

High School Degree - Tec Informatic

Jose Ramon Leon Acosta Senior High
Andy Gil