Randilyn Ortega
Orange,CA
Summary
Dynamic professional with a proven track record at Stonegate Escrow, adept in document preparation and client relationship building. Excelled in deadline-oriented environments, enhancing file management processes and accuracy. Demonstrated exceptional data entry proficiency and a commitment to maintaining high standards of client service and document analysis. Hardworking administrative professional knowledgeable about escrow processes, title requirements and real estate closing procedures. Dedicated to honesty, integrity and quality service for buyers, lenders and brokers. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
2
2
years of professional experience
Work History
Escrow Assistant
Stonegate Escrow
07.2024 - Current
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
- Followed-up on status of releases, policies, and return of recorded documents.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Studied and clarified buyer, seller, and lender instructions to determine escrow requirements.
- Scheduled signings and gathered required paperwork.
Receptionist
Resolution Escrow
03.2024 - 07.2024
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Sales Associate
TJ Maxxx
09.2023 - 03.2024
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Crew Member
Cold Stone Creamery
03.2023 - 08.2023
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Assisted other team members to achieve goals.
Education
High School Diploma -
Horizon High School
La Quinta, CA05.2023
Skills
- Deadline-oriented
- Client Relationship Building
- File Management
- Application processing
- Data entry proficiency
- Accuracy and Precision
- Document analysis
- System Updating
- Document Preparation
Languages
Spanish
Native or Bilingual
Timeline
Escrow Assistant
Stonegate Escrow
07.2024 - Current
Receptionist
Resolution Escrow
03.2024 - 07.2024
Sales Associate
TJ Maxxx
09.2023 - 03.2024
Crew Member
Cold Stone Creamery
03.2023 - 08.2023
High School Diploma -
Horizon High School
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