Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHALETHEA NORRIS

CALUMET CITY,USA

Summary

Experienced with managing referral systems and client coordination. Utilizes strong communication skills to ensure accurate and timely referrals. Track record of effective problem-solving and adaptability, contributing to team success.

Overview

8
8
years of professional experience

Work History

REFERRAL SPECIALIST

ChenMed, LLC
12.2022 - Current
  • Coordinated patient referrals to ensure timely access to specialty care.
  • Managed patient information using electronic health record systems for accuracy and compliance.
  • Schedules patients and notify them of appointment information, including date, time, location, etc
  • Retrieves consultation notes from consult tracking tool
  • Provide extraordinary customer service to all patients

CARE COORDINATOR

ChenMed, LLC
08.2022 - 11.2022
  • Serve as primary point of contact for incoming and outgoing patient referrals.
  • Develop and implement new referral strategies, optimizing patient flow and resource allocation.
  • Effectively communicated the physicians/clinicians needs or outstanding items regarding to patients.
  • Provided crucial support to healthcare teams, ensuring seamless coordination of patient care and timely follow-ups.
  • Coordinated patient care plans, ensuring alignment with healthcare providers and patient needs.

CUSTOMER SERVICE REPRESENTATIVE

PLS Financial Services Inc.
11.2020 - 08.2022
  • Streamlined loan processing and deposit procedures
  • Maintained detailed records of customer interactions to improve service delivery.
  • Processed financial transactions accurately while adhering to company policies.
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.

GUEST SERVICE MANAGEMENT

Extended Stay America
10.2017 - 07.2020
  • Managed guest services, optimizing check-in processes and resolving issues promptly.
  • Led team to enhance guest satisfaction through streamlined service protocols.
  • Oversaw inventory management, maintaining optimal supply levels.
  • Conducted regular audits, identifying cost-saving opportunities without compromising quality.
  • Increased client retention rates through proactive relationship management and exceptional customer service skills.

Education

PHARMACY TECHNICIAN CERTIFICATION -

Everest College
Bedford Park, IL
05.2013

High School Diploma -

Whitney Young High School
Chicago, IL
06-2012

Skills

  • Customer Service
  • Insurance verification
  • Billing & Coding
  • Pre-authorizations
  • Data Analysis
  • Medical terminology

Timeline

REFERRAL SPECIALIST

ChenMed, LLC
12.2022 - Current

CARE COORDINATOR

ChenMed, LLC
08.2022 - 11.2022

CUSTOMER SERVICE REPRESENTATIVE

PLS Financial Services Inc.
11.2020 - 08.2022

GUEST SERVICE MANAGEMENT

Extended Stay America
10.2017 - 07.2020

PHARMACY TECHNICIAN CERTIFICATION -

Everest College

High School Diploma -

Whitney Young High School

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