Jamie Shaffer
Summary
Dynamic Banquet Manager with proven leadership at Imperial Event Center, enhancing guest experiences through exceptional service and effective team management. Skilled in venue coordination and staff training, I successfully directed large-scale events, ensuring seamless operations and high guest satisfaction. Committed to quality assurance and continuous improvement in fast-paced environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Banquet Manager
Imperial Event Center
05.2025 - Current
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Directed and managed banquet functions for 5-600-person event.
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Conducted post-event evaluations to assess performance and identify areas for improvement.
- Interpreted instructions to schedule and set up events to client specifications.
- Developed comprehensive training programs for staff to improve service quality and efficiency.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Cultivated an inclusive work culture promoting open communication, teamwork and staff empowerment resulting in a motivated and high-performing team.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
Food and Beverage Supervisor + Banquet Manager
Cameron Estate Inn
05.2023 - 11.2023
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
Assistant Banquet Manager
Sheraton Harrisburg Hershey
04.2021 - 06.2022
- Enhanced guest satisfaction by efficiently coordinating banquet events and ensuring timely service.
- Established effective systems for tracking employee performance metrics leading to more efficient staffing decisions.
- Developed personalized menus based on client preferences while adhering to budget constraints.
- Implemented improved scheduling practices, maximizing staff efficiency without sacrificing service quality.
- Increased repeat business through exceptional customer service and attention to detail during events.
- Maximized use of available resources by reallocating labor where necessary during peak times or slow periods at events.
- Assisted in hiring, training, and mentoring new staff members for continued success in the banquet department.
Banquet Captain
Sheraton Harrisburg Hershey
01.2019 - 04.2021
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
Banquet Server
Sheraton Harrisburg Hershey
03.2015 - 01.2019
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Regional Training Specialist
Bob Evans
1992 - 1996
- Partnered with subject matter experts to create relevant content that addressed the specific needs of the region''s workforce.
- Maintained strong relationships with external vendors for specialized industry-specific trainings when necessary.
- Aligned regional training programs with organizational objectives, driving increased efficiency and productivity levels.
- Delivered engaging training sessions using various methods such as workshops, webinars, and e-learning modules.
Education
High School Diploma -
Middletown Area High School
Middletown, PA01-1984
Bachelor - Teaching
Empire Beauty School
Harrisburg, PA01-1999
Skills
- Leadership qualities
- Venue coordination
- Team management
- Staff leadership
- Guest experience management
- Staff management
- Staff training
- Team member development
- Quality assurance
- Dietary restriction compliance
- Employee development
- Corporate event management
- Menu development
- Schedule coordination
Certification
RAMP Certification - 2023
Serve-Safe Certification - 2025
Timeline
Banquet Manager
Imperial Event Center
05.2025 - Current
Food and Beverage Supervisor + Banquet Manager
Cameron Estate Inn
05.2023 - 11.2023
Assistant Banquet Manager
Sheraton Harrisburg Hershey
04.2021 - 06.2022
Banquet Captain
Sheraton Harrisburg Hershey
01.2019 - 04.2021
Banquet Server
Sheraton Harrisburg Hershey
03.2015 - 01.2019
Regional Training Specialist
Bob Evans
1992 - 1996
High School Diploma -
Middletown Area High School
Bachelor - Teaching
Empire Beauty School