Khalin Taylor
Atlanta,GA
Summary
Detail-oriented Data Quality Analyst adept at performing data analysis and recognizing key problem areas to assist in vendor alignment. Exceptionally talented at auditing data on regular basis to provide data integrity and quality. Experienced in management, I have a track record of effectively leading and directing team members to complete tasks in a timely manner. Excellent interpersonal and communication skills. Problem solver, critical thinker and positive team member.
Overview
4
4
years of professional experience
Work History
Data Quality Analyst
Experis Manpower LLC
2022.05 - Current
- Trained new team members on data accuracy, reporting, and bandwidth management during their onboarding process.
- Collaborated with PDOs and ENG team to ensure that UI questions, guidelines, and alignment requirements for workflows are clearly understood by external vendors.
- Ensure clear communication and understanding of guidelines, edge cases, and engineering updates to external vendors.
- Ensure timely delivery of all client requests by effectively delegating tasks and managing workload among the CTRL team.
- Demonstrated adaptability by quickly onboarding onto new teams and learning new workflows in order to be helpful where needed.
- Revamped PDO/ENG weekly updates report, resulting in a new standard for reporting that was adopted by other teams.
- Demonstrated ability to collaborate and maintain positive communication with challenging team members, ultimately achieving successful outcomes
Customer Service Manager
Hobby Lobby
2020.06 - 2022.08
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and proactively implemented effective solutions for their satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a team of associates, creating a positive work environment focused on teamwork and collaboration.
- Collaborated with upper management to improve customer service processes.
- Instruct employees on different task, to maintain store's overall cleanliness and organization.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Bachelor of Science - Biochemistry, ACS Certified
Claflin University
Orangeburg, SC12.2021
Skills
- Task Configuration
- Effective Planning
- Positive Attitude/ Support for Team
- Time Management
- Attention to Detail
- Problem Solving
- Data Auditing
- Data Organization
- Effective Communication
- G-Suites/Microsoft Office
- Presentation Skills
- Documentation Management
Research
Dr. Ann-Marie Broome, Medical University of South Carolina, 05/2019 - 04/2021, Nanoparticle Packaging of a BET Inhibitor for Improved Efficacy in Glioblastoma Cells, The purpose of this project was to improve drug delivery and treatment for glioblastoma cells. Glioblastoma cells are fast-growing gliomas that develop from star-shaped glial cells (astrocytes) which are the most invasive type of glial tumors. We used a BET inhibitor (I-BET) as a therapeutic drug for the tumors. The design of the study included I-BET getting encapsulated within a phospholipid nanoparticle (liposome) to treat cell lines LN229 and U87, which are glioblastoma cells. An MTT Assay was done on the treated cell lines to see how effective Free BET and BET Liposome (Lipo-Bet) killed the cell lines. Fluorescence Microscopy was used to take images of the liposome treatment within the cells and the GBM cells were located to detect if the liposomes reached the GBM cells. Lipo-Bet was 42uM and it effectively killed U87 cells but LN229 cells were resistant towards treatment.
Timeline
Data Quality Analyst
Experis Manpower LLC
2022.05 - Current
Customer Service Manager
Hobby Lobby
2020.06 - 2022.08
Bachelor of Science - Biochemistry, ACS Certified
Claflin University
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