Jake Herman
Santa Cruz,United States
Summary
Versatile Bartender with many years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base.
Overview
14
14
years of professional experience
Work History
Co-Founder
Everyday Earthlings LLC
Santa Cruz , CA
01.2020 - Current
- Created and maintained corporate website, marketing materials, and social media accounts.
- Analyzed customer feedback to improve product offering and services.
- Established relationships with key customers, vendors, and partners.
- Negotiated contracts with suppliers for goods and services.
- Conducted market research to assess potential opportunities for new products or services.
- Identified areas of improvement in processes related to operations and sales activities.
Delivery Driver
Big Pete's
Santa Cruz , CA
01.2016 - 12.2019
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
Bartender/Server
Malones Grill
Scotts Valley , CA
03.2016 - 09.2018
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
Server
Opa Restaurant
San Jose , CA
07.2010 - 02.2012
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
EMT Tech
UEI College
Santa Cruz, CA04-2013
High School Diploma -
Archbishop Mitty
San Jose06-2010
Skills
- Beverage Preparation
- Supply Restocking
- Guest Engagement
- Point of Sale (POS) system operations
- Effective customer upselling
- Menu Memorization
- Food safety understanding
- Sales expertise
- Menu knowledge
- Positive and professional
Timeline
Co-Founder
Everyday Earthlings LLC
01.2020 - Current
Bartender/Server
Malones Grill
03.2016 - 09.2018
Delivery Driver
Big Pete's
01.2016 - 12.2019
Server
Opa Restaurant
07.2010 - 02.2012
EMT Tech
UEI College
High School Diploma -
Archbishop Mitty
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