Jenna Olsen

Busser/Waitress/Counter Server/Cashier

Brandas Italian Grill

02.2019 - Current

Reset and cleaned tables quickly to prepare for new customers.
Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Greeted customers entering store and responded promptly to customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assisted customers with returns, refunds and resolving transaction issues.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Strengthened team morale and cooperation by assisting coworkers during peak hours.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Proved successful working within tight deadlines and a fast-paced environment.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Increased customer satisfaction by providing efficient and friendly service at the counter.
Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
Professionally answered telephones and responded to customer inquiries.
Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
Managed high volumes of incoming calls while maintaining attention to detail at the counter during busy periods.