Julie Norris
Lenexa,KS
Summary
Motivated associate dedicated to delivering quality customer service. Manages customer calls and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with team-oriented approach.
Overview
4
4
years of professional experience
Work History
Sams Associate
Sams Club
Lenexa, KS
02.2024 - Current
- Assisted customers with selecting items and answering questions about products.
- Trained new associates on store operations, policies, and procedures.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Incorporated creative elements into cake designs as requested by clients.
Assistant Manager
Dunkin' Donuts Franchising
Lenexa, KS
07.2021 - 01.2023
- Supervised daily operations including scheduling shifts, assigning duties.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Recruited and trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Starbucks Barista
HyVee Foods
Lenexa, KS
06.2021 - 10.2021
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Starbucks Barista
HyVee Foods
Overland Park, KS
08.2020 - 05.2021
- Operated cash registers to process customer payments.
- Monitored inventory levels of supplies and restocked when necessary.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Skills
- Mediation
- Mentoring And Training
- Service-Oriented Mindset
- Key Holder Experience
- Inventory Control
- Shift Scheduling
- Self-Directed
- Inquiry Resolution
- Critical Thinking
- Perform well in high-demand, fast-paced environments
Timeline
Sams Associate
Sams Club
02.2024 - Current
Assistant Manager
Dunkin' Donuts Franchising
07.2021 - 01.2023
Starbucks Barista
HyVee Foods
06.2021 - 10.2021
Starbucks Barista
HyVee Foods
08.2020 - 05.2021