Kady Adams
Huntington,WV
Summary
Knowledgeable and dedicated customer service professional with extensive experience in membership service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Membership Services Representative
Marshall Recreation Center
06.2024 - Current
- Successfully resolved escalated member complaints by actively listening, empathizing, discussing solutions together, and following up postresolution.
- Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
- Maintained inventory levels of essential supplies at the welcome desk for efficient daily operations without interruption or delay in service provision.
Social Media Marketer
North Pole Equipment Rentals
07.2023 - 04.2024
- Managed paid social media advertising campaigns to reach and engage target audiences.
- Trafficked advertisements to target audience using specific algorithms for focused exposure.
- Researched and identified new opportunities for increasing company's social media presence.
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Built relationships with industry influencers to increase brand awareness and engagement.
- Created content strategies for digital media.
- Researched products being sold.
Barista
Mochalicious
09.2021 - 04.2024
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Helped management keep adequate supply on hand by notifying of shortages.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Education
Associate of Applied Science - Applied Business, Marketing
University of Alaska Fairbanks
Alaska Fairbanks, United StatesBachelor of Science - Criminal Justice
Marshall University
Huntington, West Virginia, United States05.2028
Skills
- Cash Handling
- Workplace Safety
- Sales Techniques
- Computer Skills
- Relationship Building
- Customer Engagement
- Customer Service
- Complex Problem-Solving
- Organizational Skills
- Membership Processing
- Multitasking
Timeline
Membership Services Representative
Marshall Recreation Center
06.2024 - Current
Social Media Marketer
North Pole Equipment Rentals
07.2023 - 04.2024
Barista
Mochalicious
09.2021 - 04.2024
Associate of Applied Science - Applied Business, Marketing
University of Alaska Fairbanks
Bachelor of Science - Criminal Justice
Marshall University
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