Kaila Ventosa
Citrus Heights,CA
Summary
High-performing with solid experience in networking, marketing and crisis management. 11 Years in the senior care industry. Skilled at improving and nurturing resident and family relations. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adept in creating and implementing effective communication strategies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Community Relations Director
Oakwood Meadows Assisted Living
11.2023 - 02.2024
- Strengthened community partnerships by organizing and executing outreach events.
- Collaborated with internal departments to align community relations efforts with overall organizational goals.
- Promoted positive work environment with regular team-building activities and open communication channels for over 50 employees.
- Maintained high occupancy rate of over 77% through targeted marketing strategies and exceptional customer service.
- Fostered strong relationships with local healthcare providers to ensure seamless coordination of resident care services.
- Facilitated smooth transitions for new residents by coordinating move-in processes and providing ongoing support during their adjustment period.
- Kept families informed about their loved ones'' progress through regular communication channels such as newsletters, phone calls, or email updates.
Executive Director's Assistant
Sun Oak Assisted Living
01.2023 - 10.2023
- Conducted research and analysis on issues of interest to director and supported and managed high-volume requests and projects to meet objectives.
- Scheduled, coordinated and organized meetings and events to promote productive conventions, retreats and other logistics.
- Submitted expense reports and managed vendor correspondence to foster accurate and timely accounting procedures and vendor services.
- Assisted with operations and administrative tasks to support exceptional customer service and sales experiences.
- Prepared and edited correspondence, presentations, reports and memos to foster outstanding communication and responsiveness.
- Handled confidential and sensitive information with discretion and tact.
Memory Care Program Director Assistant
Sun Oak Assisted Living
05.2022 - 01.2023
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Assisted Living Coordinator
Sun Oak Assisted Living
01.2012 - 03.2022
- Scheduled all assignments and managed requests for time off for over 50 employees.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Evaluated team performance and care quality.
- Developed, improved and implemented policies to optimize costs, care and satisfaction of both employees and residents.
- Ordered supplies according to budget limitations and expected use levels.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Successfully negotiated client contract renewals to create increased revenue.
Education
Some College (No Degree) -
Sierra College
Rocklin, CAHigh School Diploma -
Las Plumas High School
Oroville, CA06.2009
Skills
- Resident relations
- Crisis Management
- Community Networking
- Partnership Development
Accomplishments
- Supervised team of 50 staff members.
- Achieved an increase in census by completing 22 move ins from November 2023-February 2024 with accuracy and efficiency.
Certification
- First Aid/CPR Certified
- 40 hours of training on senior care and compliance
Languages
English
Additional Information
I have diverse knowledge on the inner workings of a senior care facility with 11 years experience. I take a lot of pride in my work and believe I bring a bit of fun and an artistic eye to any work environment.
Timeline
Community Relations Director
Oakwood Meadows Assisted Living
11.2023 - 02.2024
Executive Director's Assistant
Sun Oak Assisted Living
01.2023 - 10.2023
Memory Care Program Director Assistant
Sun Oak Assisted Living
05.2022 - 01.2023
Assisted Living Coordinator
Sun Oak Assisted Living
01.2012 - 03.2022
Some College (No Degree) -
Sierra College
High School Diploma -
Las Plumas High School
- First Aid/CPR Certified
- 40 hours of training on senior care and compliance
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