Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kattie Reid

Lubbock

Summary

Dedicated Funeral Director with extensive experience at Resthaven Funeral Home, excelling in compassionate communication and meticulous mortuary operations. Proven track record of enhancing client satisfaction through personalized services and effective teamwork. Licensed embalmer skilled in restorative art, committed to delivering respectful and meaningful memorial experiences for families during their most challenging times. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Funeral Director

Resthaven Funeral Home
12.2023 - Current
  • Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
  • Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Managed all aspects of funeral arrangements for smooth and efficient service delivery.
  • Responded to emergency calls with sensitivity and professionalism, offering immediate support during times of need.
  • Improved client satisfaction by providing compassionate and personalized funeral services.
  • Collaborated with clergy members to plan meaningful and respectful memorial services.
  • Communicated with insurance companies to secure death benefits for payment of services.

Funeral Assistant

Resthaven Funeral Home
06.2022 - 12.2023
  • Supported funeral director with all facets of funeral service coordination.
  • Greeted funeral guests and coordinated seating.
  • Drove company vehicles to transport remains or families to services.
  • Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
  • Set up flowers, opened and closed caskets and acted as pallbearer.
  • Carried flowers to hearses or limousines for transportation to churches and places of interment.
  • Provided administrative support to funeral home staff.

Family Service Counselor

Resthaven Funeral Home
04.2022 - 05.2023
  • Conducted pre-need consultations with individuals seeking assistance in proactively planning their own funerals or those of loved ones to alleviate future burdens on surviving family members.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Worked hard to hit quota every month


Telemetry Monitor Technician

University Medial Center
08.2019 - 04.2021
  • Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
  • Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
  • Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
  • Maintained strict adherence to hospital policies and procedures related to confidentiality, infection control, and safety protocols during daily activities.
  • Assisted nurses in providing quality patient care through accurate interpretation of cardiac rhythms and timely communication of changes.
  • Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.

Education

Associate of Funeral Sciences - Funeral Sciences

Commonwealth Funeral Institute
Houston, TX
05-2023

Skills

  • Compassionate communication
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Mortuary operation
  • Licensed embalmer
  • Crematory Operator
  • Restorative art
  • Multitasking
  • MS word, excel, and outlook

Certification

  • Licensed Crematory Operator
  • Licensed Funeral Director/Embalmer
  • Licensed Pre Need Agent in Texas

Timeline

Funeral Director

Resthaven Funeral Home
12.2023 - Current

Funeral Assistant

Resthaven Funeral Home
06.2022 - 12.2023

Family Service Counselor

Resthaven Funeral Home
04.2022 - 05.2023

Telemetry Monitor Technician

University Medial Center
08.2019 - 04.2021

Associate of Funeral Sciences - Funeral Sciences

Commonwealth Funeral Institute

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